If Your Request Seems Stuck
Sometimes an access request may appear to be “stuck” or not progressing in OrangeAccess (OA). This page explains how to check the status yourself and what to do if further action is needed.
1. Check the Status in OrangeAccess
Log in to orangeaccess.syr.edu.
On the home page, click the Pending Requests tile.
Locate your request and click Details.
The Progress Panel shows where the request is in the approval workflow (for example, waiting for manager or data owner approval).
Review the status column to see if an action is pending with someone else.
📸 Screenshot: Pending Requests tile and Progress Panel.
✅ Tip: If the request is waiting for another approver, you can contact them directly to confirm they received the email notification.
2. Check Your Email Notifications
Look for an email from Orange Access orangeaccess@syr.edu confirming your submission.
If you didn’t receive it, check your Junk or Spam folder.
Add orangeaccess@syr.edu to your Safe Senders list so you don’t miss future updates.
📸 Screenshot: Example email notification with Safe Senders option highlighted.
3. Common Reasons a Request May Be Delayed
An approver is out of office and hasn’t set up Work Reassignment.
The request requires additional information (check your email for a Jira form link).
The system is waiting for an overnight synchronization (e.g., PeopleSoft updates).
4. Still Stuck?
If the request has not progressed for more than one business day and none of the above apply:
→ Submit a Jira ticket to the oahelp queue.
Include:
The requester’s name and NetID
The application and access item requested
The request submission date
(Optional) Screenshot of the request details or progress panel
📸 Screenshot: Example Jira submission with fields highlighted.
5. Related Help
[Providing Additional Information for a Request]
👉 Looking for something else?
See the full guide list on the [OrangeAccess Documentation Home].