ITS Student Services

Phone Support

Need help? Call 315.443.2677. Our IT consultants will review any issues related to your campus account(s), general computing, or any other questions you may have.

Hours of Operation

Note: For more efficient service, please have your SUID or NetID available so we may properly identify the account(s) in question.

Email Support

Whether it's an IT related issue or you simply have an inquiry, send an email to help@syr.edu 24/7 and the next available consultant will assist you or connect you with the proper IT personnel or department. 

Note: Never include sensitive personal information such as your password(s) or social security number. Help requests requiring full time staff verifying this information will require a phone interaction or ITS Service Center visit.

In-Person Support

Open 7 days a week, the ITS Service Center's hours and location can be found on the ITS Service Center page. Here we offer a wide variety of services, including software support, virus removal, diagnostics, and troubleshooting for all students. Be sure check our supported devices list, which includes the most commonly owned devices and operating systems of our student. Hours of Operation

Got that DIY spirit? Rather get hands-on with your repair than give it to somebody else? We've got tools for that. Work space, too. And we'd be happy to let you borrow both through our U-FixIT Program.

Password Management

Visit our NetID Self Serv page to activate your NetID or to manage your password. This password is used throughout campus to log into your campus resources including MySlice, SUmail and Blackboard.

Students, Staff, and Faculty need to change their SU NetID password at least once a year.

Note: Parent/Proxy account passwords are set/reset by the student and are not affected by this procedure. Follow our detailed instructions for setting up parent/proxy account access.

IT Accessibility at SU

Information Technology and Services (ITS) offers a variety of resources for using technology to ensure accessibility for all members of the Syracuse University community. Information and Communication Technology (ICT) Accessibility at SU

means ensuring that all technology is usable by the greatest number of students, faculty and staff possible, including those with disabilities, so that everyone is able to participate to the maximum extent that they can.

ITS provides tools and advice for making your digital documents accessible. Check out the Accessible Communications Toolkit for details.

Secure 'Cuse

Protecting your information and devices from unauthorized access and data theft requires your vigilance, especially with the evolving nature of cybercrime. Watch the brief video below to help you protect your stuff and avoid being a victim.

Visit the Secure'cUse home page often and follow us on Twitter and Facebook for news about more relevant IT security news and events.

AirOrangeX

AirOrangeX (AOX), Syracuse University's high speed wireless network.

To access the network simply click on the network or choose the network from the utility that your device uses to connect to a wireless network. No login is required. This network can be used by laptops, smart phones, games and most devices with wireless connectivity.

The wireless network is  available in all University residential facilities, South Campus apartments, and in many University buildings located both on and off campus.  All residential facilities have 100% wireless coverage. 

Student Email

Students have access to Outlook email accounts accessed on our SUmail page or with a supported email application.

When you graduate or leave the university, your access to SU email will only be available for 12 months after your last active academic term. After this period access to the account will be removed and the information will no longer be accessible. This account should be used for school related purposes as continued access in the future is limited.