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Answers
Services and Applications
Welcome to the home page of IT-related resources at Syracuse University. Below you will find links to pages and websites for academic and enterprise services as well as applications provided by Information Technology Services (ITS) and/or additional schools, colleges, and administrative units throughout campus.
Additional details are available on both the ITS Student Services and ITS Faculty and Staff Answers pages.
Questions about the services below? Do not hesitate to contact us or request help or details.
Teaching and Learning Resources: Additional teaching and learning resources, including classroom technology support information, is available on the Teaching and Learning home page.
Table of Contents
ITS Services and Applications
Information Technology and Services (ITS) provides a variety of services for students, faculty, staff, alumni, and more. Below you will find a list of key ITS provided applications and services, their login location, and a link to their support documentation.
Application/Service Name | Description | Login/Web Location | Support Documentation |
|---|---|---|---|
Adobe | The University licenses Adobe Creative Cloud through our participation in Adobe's Enterprise Term License Agreement (ETLA). | ||
Answers | Syracuse University's knowledge base of technical, self-help information. | ||
Blackboard | Blackboard is a virtual learning environment and course management system. | ||
Campus Map | ITS provides a fully accessible 3D rendered map of campus to view exterior buildings and ground and interior floor plans. | ||
Classroom Technology (LEMP) | Learning Environments and Media Production (LEMP) provides a multitude of academic technology services to campus. | ||
Computer Labs | Information Technology and Services has public computer labs conveniently located around campus for students to use. | ||
Google Workspace | Google Workspace (previously called G Suite or Google Apps) is a collection of cloud computing, productivity and collaboration tools, software and products developed and marketed by Google. | ||
Syracuse University has established email as a primary vehicle for official communication with students, faculty, and staff. | |||
IT Accessibility | Technology accessibility at Syracuse University means ensuring that all technology is usable by the greatest number of students, faculty, and staff possible. | ||
Kaltura | A leading video platform powering any video experience for any organization. | ||
Listserv | Listserv provides mailing lists for groups of users. | ||
LinkedIn Learning | An online library of high-quality video tutorials, created by industry professionals teaching a wide variety of software tools and skills. | ||
MySlice | Syracuse University's online portal to critical information resources for applicants, students, faculty, and staff. | ||
NetID and Password Management | Access to the University's computing network and online services are controlled through the NetID user name and a password. | ||
Microsoft 365 | Active students, faculty, and staff can download and install Microsoft Office and other desktop applications. | ||
Orange Tracker | Orange Tracker (OT) is based from Atlassian's Jira, an issue management platform that allows teams, or departments to manage their tasks. | ||
PlayPosit | A tool for adding rich content and dynamic interactions to video. | ||
Printing | Active users are provided credit each academic year to print in ITS public computer labs. | ||
Remote Desktop Services (RDS) | Remote Desktop Services (RDS) is a virtual desktop environment for students, faculty, and staff to remotely access a university desktops from any personal computer. | ||
Support Services | ITS provides a variety of support options for students, faculty, and staff. | ||
Zoom | Engage, educate, and collaborate with HD-quality video and audio. |
Other Campus Services and Applications
Additional campus services and applications are available to students, faculty, staff, alumni, and more. Below you will find a list of key applications and services provided by other campus departments, their login location, and a link to their support documentation.
Application/Service Name | Description | Login/Web Location | Support Documentation |
|---|---|---|---|
2U Support Services | The University has several degree programs facilitated and delivered through 2U. ITS does not have direct access to support these services. | ||
Remote Support | Remote Support is a remote desktop support environment by BeyondTrust used by IT support groups across campus. | ||
Digital Signage | The campus allows digital content to be added to the screensavers, labs, etc. throughout campus. | ||
Expressions | Expressions is a service that allows Faculty to build academically required web sites using WordPress. | ||
GET Mobile App | GET is a place where students (and parents/guardians) can manage the FOOD and/or PLUS(not food) funds, find places to eat and more. | ||
Qualtrics | A unique cloud based research/survey tool licensed for all current SU faculty, Students and Staff. | ||
Orange Safe App | Orange Safe is a free app designed to keep you safe. | ||
SU Today | SU Today allows subscribing to regular email delivery of the latest from Syracuse University News. |
Getting Help and Support
If you need technical assistance, ITS support is available anytime at help@syr.edu or 315-443-2677 during our phone support hours. The ITS Service Center offers IT related support services for students on-campus. Further information regarding hours and location can be found on the ITS Service Center page.
Faculty and staff should contact their academic or administrative support personnel for issues related to their University issued or campus managed devices.The ITS Service Center does not have support personnel from your academic or administrative department.
For requesting technology assistance for events, please review the university events with technology support page. Additional resources and information is available on our Web Conferencing Solutions page.
Want to Learn More? ITS also provides IT-related learning opportunities for some of the systems listed above.
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