Who to Contact for Help

If you have questions or issues with OrangeAccess, use the contacts below to ensure your request goes to the right team.

System Issues

If you encounter a problem in OrangeAccess (login issues, request not processing, errors, etc.):
→ Submit a ticket to the OAHELP queue.

Access Design & ERP Security

For issues related to:

• New entitlements, access profiles, or roles

• ERP application access questions

• Department changes or left SU reports

→ Submit a ticket to the OAHELP queue.

Add Requestable Entitlements

If you need to Add or Change an entitlement in OrangeAccess:
→ Submit a request through OAHELP JIRA form.

New Applications

If you need a new application added to OrangeAccess:

• Use the [How to Request a New Application to Be Added] guide.

Need Help Deciding?

If you’re unsure where your issue belongs, submit to the OAHELP queue. The IAM team will review and reassign if needed.