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    • Managing Junk Email Filters in SUMail
    • How to recover deleted items in SUMail
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    • Email Redirect and Forwarding FAQ
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Email (SUMail)
Updated Aug 20

    Email (SUMail)

    Welcome to the SUMail home page at Syracuse University. Here, you will find an overview of our email systems: including helpful features, login location and credentials, support resources, and more.


    SUMail Login

    To log in, click the button below:

    SUMail Login

    SU Email Policies: Every user of a Syracuse University email account should be aware of the Syracuse University email policy. Additionally, all email account users should be aware of practices to keep your email account safe.

    Listserv: For information regarding Listserv, please visit Listserv at Syracuse University home page.


     

    About SUMail Accounts

    SUMail is managed by the University and utilizes Microsoft's Cloud services. This partnership provides students several powerful and convenient features, including:

    • Increased mailbox sizes up to 100 GB

    • Modern Outlook Web experience

    • Increased security with Multi-Factor Authentication

    • Increased spam, virus, and phishing protection

    Your SUMail email address is your NetID@syr.edu. For example, if your NetID is “xyzsmith”, your SUMail email address would be xzysmith@syr.edu. 

    University affiliates that qualify for SUMail (such as students, faculty, staff, and sponsored associates) are expected to use it as the primary source of communication. Effective March 2025, automatic forwarding of SUMail to 3rd party email accounts is not available.

    SUMail uses the same password that you set up for your NetID.

    To manage your NetID, including password management, activation, and multi-factor authentication (MFA), visit http://netid.syr.edu.

    To add your SUMail to a personal device, use the instructions on the SUMail Configurations page.

    Want to filter mail, file junk, or block messages? SUMail accounts can utilize the Junk folder to both manage mail filtering and block messages. Additional information, including instructions, can be found on the Microsoft Junk Folder page.

    New Student? When can you log in?

    Newly matriculated students are assigned an official email address approximately 24-48 hours after completing the following:

    • Submit the Admissions Acceptance Form (undergraduate) or the Intent to Register Form (graduate, Law)

    • Paid Tuition Deposit

    • Are Confirmed as Matriculated

    • Activated their NetID

    First-time non-matriculated students (e.g. University College) are assigned an official email address usually within 24 hours after submitting their registration.

    Do you use Apple Mail or the Outlook App? 

     

    Users who wish to add SUmail to their Apple Mail App on macOS or iOS can find instructions on how to do that below.

    MacOS:

    https://answers.atlassian.syr.edu/wiki/x/HYOICQ

    iOS:

    https://answers.atlassian.syr.edu/wiki/x/1oCICQ

     

    Users who wish to add SUmail to the Outlook Application can find instructions on how to do that below.

    Desktop App:

    https://answers.atlassian.syr.edu/wiki/x/7oCICQ

    Mobile App:

    https://answers.atlassian.syr.edu/wiki/x/zQXzC


    SUMail Access After Graduation, Resignation, or Retirement

    Syracuse University licenses email accounts for active students, staff, faculty, retired faculty (including emeriti), and sponsored associates whose role supports the University's mission. When a person's role is no longer active, access to the mailbox will be removed and data will be deleted.

    For complete information, including how long you will have access after your status change, please review our page on  IT Resource Access for Inactive Affiliations.


     

    Additional Support Pages

    • Connecting to a Shared Account in SUMail
    • SUMail Configurations
    • Creating a Rule to Delete Incoming Mail
    • Securing SUMail After A Security Lock
    • Syncing Handshake Calendar to SUMail
    • Managing Junk Email Filters in SUMail
    • How to recover deleted items in SUMail
    • SUMail Limits
    • Encrypt Messages in Outlook
    • Remove Email Forwarding in SUMail
    • Email Redirect and Forwarding FAQ

     

    Getting Help

    For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by visiting us at the ITS Service Center. Further information regarding hours and location can be found on the ITS Service Center page.

    Faculty and staff are highly encouraged to begin support by contacting their academic or administrative support personnel. 

     

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