Welcome to the SUMail home page at Syracuse University. Here, you will find an overview of our email systems: including helpful features, login location and credentials, support resources, and more.

About SUMail Accounts

SUMail is managed by the University and utilizes Microsoft's Cloud services. This partnership provides students several powerful and convenient features, including:

• Increased mailbox sizes up to 100 GB

• Modern Outlook Web experience

• Increased security with Multi-Factor Authentication

• Increased spam, virus, and phishing protection

Your SUMail email address is your NetID@syr.edu. For example, if your NetID is “xyzsmith”, your SUMail email address would be xzysmith@syr.edu. 

University affiliates that qualify for SUMail (such as students, faculty, staff, and sponsored associates) are expected to use it as the primary source of communication. Effective March 2025, automatic forwarding of SUMail to 3rd party email accounts is not available.

SUMail uses the same password that you set up for your NetID.

To manage your NetID, including password management, activation, and multi-factor authentication (MFA), visit http://netid.syr.edu.

To add your SUMail to a personal device, use the instructions on the SUMail Configurations page.

Want to filter mail, file junk, or block messages? SUMail accounts can utilize the Junk folder to both manage mail filtering and block messages. Additional information, including instructions, can be found on the Microsoft Junk Folder page.

Do you use Apple Mail or the Outlook App? 

Users who wish to add SUmail to their Apple Mail App on macOS or iOS can find instructions on how to do that below.

MacOS:

https://answers.atlassian.syr.edu/wiki/x/HYOICQ

iOS:

https://answers.atlassian.syr.edu/wiki/x/1oCICQ

Users who wish to add SUmail to the Outlook Application can find instructions on how to do that below.

Desktop App:

https://answers.atlassian.syr.edu/wiki/x/7oCICQ

Mobile App:

https://answers.atlassian.syr.edu/wiki/x/zQXzC

SUMail Access After Graduation, Resignation, or Retirement

Syracuse University licenses email accounts for active students, staff, faculty, retired faculty (including emeriti), and sponsored associates whose role supports the University's mission. When a person's role is no longer active, access to the mailbox will be removed and data will be deleted.

For complete information, including how long you will have access after your status change, please review our page on  IT Resource Access for Inactive Affiliations.

Additional Support Pages

Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by visiting us at the ITS Service Center. Further information regarding hours and location can be found on the ITS Service Center page.

Faculty and staff are highly encouraged to begin support by contacting their academic or administrative support personnel.