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Adobe at Syracuse University
Updated Aug 21

    Adobe at Syracuse University

    Aug 21, 2025

    The University licenses Adobe Creative Cloud through our participation in Adobe's Enterprise Term License Agreement (ETLA).  Software installed on campus computers is either for shared or assigned licensing.  

    Staff and faculty assigned an Adobe Creative Cloud license can additionally access Adobe cloud delivered offerings such as Adobe Fonts, full list here. Some  cloud services functionality maybe restricted due to University cloud services provider policies. Staff and faculty should contact their academic or administrative support personnel for more information.




    Table of Contents

    • 1 How do I Sign-In to Adobe ?
    • 2 Software Availability
    • 3 Maximum Concurrent License Activation
    • 4 What if I am No Longer a Current Student or Staff/Faculty?
    • 5 Personal Adobe Account/Subscriptions 
      • 5.1 Change Personal Adobe ID
      • 5.2 Digital Assets
      • 5.3 Learning Material
      • 5.4 Adobe
      • 5.5 LinkedIn Learning
    • 6 Getting Help

    How do I Sign-In to Adobe ?

    When prompted, enter your Syracuse University email address and password. into the sign in prompt displayed at first launch of Adobe software. Adobe accounts are protected using Microsoft MFA, if you have not yet setup MFA you may be prompted to do so during login.  Learn more on the Microsoft Two-Factor page. 

    We strongly recommend logging into Acrobat before using other applications. 

    Adobe Sign-In Window
    Adobe Sign-In Window

    Note

    If your SU email address has both a personal Adobe ID (user created) and a Federated ID (SU created) account associated, you will see the account chooser screen after entering your @syr.edu address. To sign in with your new SU account, choose Enterprise ID.

    Adobe account chooser screen
    Adobe account chooser screen




    Software Availability

    Students

    All active students may use their university provided account to access Adobe software on shared computers across campus.  Shared computers include ITS computer labs and those managed by individual schools and colleges and may include additional locations within departments.  Learn more at the ITS Computer Labs home page or from the applicable departmental technology support office.  Access is possible while off campus when using Syracuse University Remote Access. 

    Architecture, Newhouse, and some VPA Students

    Architecture, Newhouse, and some VPA students are provided licensing to cover usage on personal devices. Students permitted to request named user licensing may do so by completing the request at the following link Adobe Creative Cloud Suite Student license request.  Students will need to request access once per semester.

    After license request, students may follow Adobe creative cloud download instructions to install the Adobe Creative Cloud desktop application, login using their SU identity and selecting licensed application(s) for installation.

    School specific information can be found below.

    • Architecture students may visit the school’s Adobe student license page for more info.

    • Newhouse students are only provided personal device licensing during academic semester they are registered for Newhouse courses. 

    • VPA students are only provided personal device licensing during academic semesters they are enrolled in specific VPA courses. For a list of courses eligible for this benefit, please visit the Adobe Creative Cloud at VPA page.

    Faculty and Staff

    All active faculty and staff at the University have been provided access to the Creative Cloud suite.  Please contact your technology support staff to inquire about software access, employees may find support information here. 




    Maximum Concurrent License Activation

    Adobe software license for active faculty and staff allows for 2 concurrent activations.  When a third machine is logged into, you will be presented with a dialog to sign out of one of your previously activated installations to continue. Choose to sign out of Adobe software on your previous machines to continue.

    Example Too Many Activations Notice
    Example Too Many Activations Notice




    What if I am No Longer a Current Student or Staff/Faculty?

    Adobe software is for current students, staff and faculty.  If you are no longer eligible for the program (you graduate or leave the university), Adobe services will no longer be available for you to use, or with limited functionality.  As such, any data you have stored in these services will no longer be available to you as well. You will need to retrieve any personal data you need to retain before you leave the University.  If you are not an active student, staff, or faculty member, please refer to the IT Resource Access for Inactive Affiliations. 




    Personal Adobe Account/Subscriptions 

    The Federated ID provided by Syracuse is completely separate from any other Adobe account you may have, even if prior Adobe accounts used your NetID@syr.edu email address.  If you do have a prior Adobe account under your NetID@syr.edu email address, you'll be presented with a choice between Adobe ID / Personal account and Enterprise ID / Company or school account when signing in.

    Change Personal Adobe ID

    Do you have an Adobe ID and Federated ID which both use your @syr.edu address as the account username?  You can change your personal Adobe ID to use a different email address by following the provided Adobe documentation.  By changing your Adobe ID to a new email address, you will no longer be prompted with the account chooser screen at login in the future and there is no impact to your subscriptions or stored assets.

    Digital Assets

    Users may have digital assets stored within their personal Adobe ID.  These assets cannot be directly accessed when logged in using your Federated ID.  Depending on the asset type, it maybe possible to migrate your content from Adobe ID to Federated ID or share the asset between accounts.  Please review details here.

     


    Learning Material

    Adobe

    Adobe has a wealth of support information regarding their software and services available on their helpx.adobe.com site.

    LinkedIn Learning

    A large amount of training and learning materials are available via the campus LinkedIn Learning subscription.  To learn more about LinkedIn Learning and how to access, please visit the documentation.


    Getting Help

    For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by visiting the ITS Service Center (Location and hours of Operation).





     

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