ITS Faculty and Staff Services
Welcome to computing at Syracuse University.
Syracuse University's Information Technology Services (ITS) provides students, faculty, and staff with technology resources and services that support the University's mission of promoting learning through teaching, research, scholarship, creative accomplishment and service. ITS works in partnership with the technology departments located within SU's schools, colleges and administrative divisions.
Stay informed! Following us on: @SU_ITS @ SU_ITS
Departmental and Organizational Support Services
While the ITS Help Desk provides support to staff and faculty, we have limited access to many of your accounts and devices on campus. It is important that staff and faculty identify their organizational unit support personnel. These individuals will generally be the administrators of your Syracuse University email account, access to department and/or office resources (such as computers, printers, etc.), and are the support staff that would deploy to your location if necessary.
Need to contact your support personnel? Contact information is available on the academic and administrative support personnel pages.
Who should I contact when I have a problem?
Great question! The ITS Help Desk is a great starting point for all of your IT-related support needs. If your inquiry is something that we are unable to directly support, we'll either provide contact the correct personnel or take down as much information as possible and escalate accordingly. As mentioned, we have limited access to some of your resources on campus. We do, however, have the ability to provide NetID account, MySlice, general computing support as well as any of the items listed below. If you have been working with your organizational unit staff on an issue, we encourage you to continue to do so.
IT Support Services
Information Technology Services (ITS) provides a variety of support options for students, faculty, and staff. Additional computing support services are provided by school, college, and departmental computing support staff.
Phone Support
Need help? Call 315.443.2677. Our IT consultants will review any issues related to your campus account(s), general computing, or any other questions you may have.
Note: For more efficient service, please have your SUID or NetID available so we may properly identify the account(s) in question.
Email Support
Whether it's an IT related issue or you simply have an inquiry, send an email to help@syr.edu 24/7 and the next available consultant will assist you or connect you with the proper IT personnel or department.
Note: Never include sensitive personal information such as your password(s) or social security number. Help requests requiring full time staff verifying this information will require a phone interaction or ITS Service Center visit.
In-Person Support
Open 7 days a week. Further information regarding hours and location can be found on the ITS Service Center page.
Staff and Faculty should note that the ITS Service Center does not provide drop-off services or U-FixIT to staff and faculty. Tasks that require advanced attention, such as operating system restores or virus removal, should be directed to your academic or administrative support personnel.
Support staff working in the ITS Service Center are not permitted to work on departmental or University owned devices.
Password Management
Visit our NetID Self Serv page to activate your NetID or to manage your password. This password is used throughout campus to log into your campus resources including MySlice, SUmail and Blackboard.
Students, Staff, and Faculty need to change their SU NetID password at least once a year.
Note: Parent/Proxy account passwords are set/reset by the student and are not affected by this procedure. Follow our detailed instructions for setting up parent/proxy account access.
IT Accessibility at SU
Information Technology and Services (ITS) offers a variety of resources for using technology to ensure accessibility for all members of the Syracuse University community. Information and Communication Technology (ICT) Accessibility at SU
means ensuring that all technology is usable by the greatest number of students, faculty and staff possible, including those with disabilities, so that everyone is able to participate to the maximum extent that they can.
ITS provides tools and advice for making your digital documents accessible. Check out the Accessible Communications Toolkit for details.
Secure 'Cuse
Protecting your information and devices from unauthorized access and data theft requires your vigilance, especially with the evolving nature of cybercrime. Watch the brief video below to help you protect your stuff and avoid being a victim.
Visit the Secure'cUse home page often and follow us on Twitter and Facebook for news about more relevant IT security news and events.
Classroom Support
Learning Environments and Media Production (LEMP) provides academic technology services including classroom support, classroom technology consultations, classroom equipment loans, and much more.
Check out our online Classroom Resource Guide for assistance with the unique technology found in each ITS supported classroom.
Need help in a classroom? Contact us during our support hours or email help@syr.edu.
Protect Yourself!
Don't share or reuse your passwords. Nobody at SU, including ITS, will ever ask for your password. Do not respond to any requests to reveal your password or other private information, including online and email requests. Visit http://securecuse.syr.edu for advice on making and remembering strong passwords, keeping your devices safe, and other information security tips and techniques
World-class Technology At Your Fingertips - Additional IT Resources and Services Provided
AirOrangeX
AirOrangeX (AOX), Syracuse University's high-speed wireless network provides an encrypted secure connection (802.1x) to the SU network.
The wireless network is now available in all University residential facilities, South Campus apartments, and in many University buildings located both on and off campus. All residential facilities have 100% wireless coverage. See our wireless locations and hotspots.
AirOrangeGuest wireless access is also available for SU guests on a temporary basis. A tutorial to provide your guests can be found on the ITS Networking home page.
Educational Technologies
ITS offers students access to the latest in educational technology. These resources provide support in the appropriate use of technology for learning and research.