ITS Faculty and Staff Services
Welcome to computing at Syracuse University.
Syracuse University's Information Technology Services (ITS) provides students, faculty, and staff with technology resources and services that support the University's mission of promoting learning through teaching, research, scholarship, creative accomplishment and service. ITS works in partnership with the technology departments located within SU's schools, colleges and administrative divisions.
Departmental and Organizational Support Services
While the ITS Help Desk provides support to staff and faculty, we have limited access to many of your accounts and devices on campus. It is important that staff and faculty identify their organizational unit support personnel. These individuals will generally be the administrators of your Syracuse University email account, access to department and/or office resources (such as computers, printers, etc.), and are the support staff that would deploy to your location if necessary.
Need to contact your support personnel? Contact information is available on the academic and administrative support personnel pages.
Who should I contact when I have a problem?
Great question! The ITS Help Desk is a great starting point for all of your IT-related support needs. If your inquiry is something that we are unable to directly support, we'll either provide contact the correct personnel or take down as much information as possible and escalate accordingly. As mentioned, we have limited access to some of your resources on campus. We do, however, have the ability to provide NetID account, MySlice, general computing support as well as any of the items listed below. If you have been working with your organizational unit staff on an issue, we encourage you to continue to do so.
IT Support Services
Information Technology Services (ITS) provides a variety of support options for students, faculty, and staff. Additional computing support services are provided by school, college, and departmental computing support staff.
Phone Support
Need help? Call 315.443.2677. Our IT consultants will review any issues related to your campus account(s), general computing, or any other questions you may have.
Note: For more efficient service, please have your SUID or NetID available so we may properly identify the account(s) in question.
Email Support
Whether it's an IT related issue or you simply have an inquiry, send an email to help@syr.edu 24/7 and the next available consultant will assist you or connect you with the proper IT personnel or department.
Note: Never include sensitive personal information such as your password(s) or social security number. Help requests requiring full time staff verifying this information will require a phone interaction or ITS Service Center visit.
In-Person Support
Open 7 days a week. Further information regarding hours and location can be found on the ITS Service Center page.
Staff and Faculty should note that the ITS Service Center does not provide drop-off services or U-FixIT to staff and faculty. Tasks that require advanced attention, such as operating system restores or virus removal, should be directed to your academic or administrative support personnel.
Support staff working in the ITS Service Center are not permitted to work on departmental or University owned devices.
Password Management
Visit our NetID Self Serv page to activate your NetID or to manage your password. This password is used throughout campus to log into your campus resources including MySlice, SUmail and Blackboard.
Students, Staff, and Faculty need to change their SU NetID password at least once a year.
Note: Parent/Proxy account passwords are set/reset by the student and are not affected by this procedure. Follow our detailed instructions for setting up parent/proxy account access.
IT Accessibility at SU
Information Technology and Services (ITS) offers a variety of resources for using technology to ensure accessibility for all members of the Syracuse University community. Information and Communication Technology (ICT) Accessibility at SU
means ensuring that all technology is usable by the greatest number of students, faculty and staff possible, including those with disabilities, so that everyone is able to participate to the maximum extent that they can.
ITS provides tools and advice for making your digital documents accessible. Check out the Accessible Communications Toolkit for details.
IT Security
Protecting your information and devices from unauthorized access and data theft requires your vigilance, especially with the evolving nature of cybercrime.
Visit Information Security home page for more information about IT security at the University.
Classroom Support
Learning Environments and Media Production (LEMP) provides academic technology services including classroom support, classroom technology consultations, classroom equipment loans, and much more.
Check out our online Classroom Resource Guide for assistance with the unique technology found in each ITS supported classroom.
Need help in a classroom? Contact us during our support hours or email help@syr.edu.
Protect Yourself!
Don't share or reuse your passwords. Nobody at SU, including ITS, will ever ask for your password. Do not respond to any requests to reveal your password or other private information, including online and email requests. Visit 
Information Security for advice on making and remembering strong passwords, keeping your devices safe, and other information security tips and techniques
World-class Technology At Your Fingertips - Additional IT Resources and Services Provided
AirOrangeX
AirOrangeX provides access to Syracuse University's high speed wireless network. To access the network simply click on the network or choose the network from the utility that your device uses to connect to a wireless network. No login is required. This network can be used by laptops, smart phones, games and most devices with wireless connectivity.
Microsoft Office 365
Active staff and faculty can download and install Office desktop applications on up to five computers (PC or Mac) and five mobile devices (iPhone, iPad, Android) for free!
When you leave the university, the subscription will expire. Users must connect the device to the internet at least once every 30 days for an automatic license check.
Google Workspace
Syracuse University established an organizational account in Google Workspace. This organizational account provides Syracuse University’s students, faculty, and staff with a wide array of Google cloud-based services and provides new tools for collaboration, teaching, and learning.
A list of Google services, account information, and products accessible through these user accounts is provided on the Google Workspace at Syracuse University home page.
Note that Syracuse Google accounts are in the format of NetID@g.syr.edu.
Computer Labs
ITS has public computer labs conveniently located around campus for students to use. The computers are directly connected to the SU campus network, allowing e-mail transactions and Internet access.
A full list of software available at every ITS-managed computer lab is available on the public computer labs page.
Remote Desktop Services (RDS) is a virtual desktop environment for students, faculty, and staff to remotely access a university desktop from any personal computer with a stable broadband internet connection.
Some academic departments, such as Maxwell and Newhouse, manage their own labs. To access departmental computer labs, contact the respective academic department or visit School and College Support page.
Note: In order to use any of the computers within the labs, you must have a valid NetID and password.
Remote Desktop Services (RDS)
Syracuse University's Remote Desktop Services (RDS) is a virtual desktop environment for students, faculty, and staff to remotely access a university desktop from any personal computer with a stable broadband internet connection.
Complete details, including configuration instructions for both web interface and via a remote desktop (RDP) connection, are available on the Remote Desktop Services (RDS) Answers page. If you know how to connect already, feel free to go directly to rds.syr.edu.
MakerSpace
Put your hands on desktop computers equipped with high-end software for any needs. Output to laser printers, 3D-printers, and other tools. If you can dream it, you can do it here at the MakerSpace.
The SU MakerSpace encourages students to utilize the space for collaborative educational projects. For more information or to request a tour of the SU MakerSpace please fill out a contact form or call 315-443-2677.
Printing on Campus
All active users are provided a $40 credit at the beginning of each academic year in August (this $40 credit covers the next 12 months) for printing services in the ITS public computer labs.
The University's online Print Quota Management System automatically tracks the activity of your public printing.
Users can use their print quota at ITS-managed printers. Find more information on our Printing at Syracuse University home page.
Need to print in your office/department? You'll want to speak to your your academic or administrative support personnel as ITS does not have administrative access to these devices.
Educational Technologies
ITS offers students access to the latest in educational technology. These resources provide support in the appropriate use of technology for learning and research. This is just a short list, for a full list of learning tools visit Online Learning Services at Syracuse University - Online Learning Services - Answers
Blackboard learning management software makes class content available to students via the Internet. Blackboard provides students and instructors with interactive web 2.0 technologies such as blogs and wikis. The Blackboard course management platform also supports video and audio from a variety of web sources including podcasts and v-casts. The Blackboard course management system uses all of these tools to enhance learning, interaction, and collaboration.
Zoom is a real-time video conferencing tool that allows users to engage, educate, and collaborate with HD-quality video and audio. Please view the Zoom at Syracuse FAQ for more more information about Syracuse University Zoom.
The Kaltura Video Platform simplifies video capture, management, and distribution. Kaltura allows instructors and learners to add or embed rich media content to their courses including in assignments, discussions, and more.
Experience the benefits of LinkedIn Learning. LinkedIn Learning provides access to more than 13,000 high quality on-demand courses. And you’ll get personalized course recommendations based on unique, data-driven insights from millions of professionals on the worldwide LinkedIn network.
Active faculty, staff, and students can log into LinkedIn learning by visiting linkedinlearning.syr.edu and logging in with their NetID and password managed at netid.syr.edu. Active users visiting LinkedIn Learning for the first time should simply follow the instructions on the screen to create your account.
More information, including a full user's guide provided by LinkedIn Learning, can be found on the LinkedIn Learning at Syracuse University home page.
Read&Write Gold helps all individuals succeed regardless of ability or learning style. Users can access the reading, writing, studying, and research tools they need at school, home, or work. Having text read aloud with dual color highlighting, along with additional support tools, helps every learner gain confidence and work independently at their own pace.
Syracuse University maintains a site license for TextHelp Read&Write Gold for PC and Mac and iReadWrite for iPad. The software will soon be installed on the computers in the ITS public computer labs and can now be installed on users’ University- and individually-owned computers.
Poll Everywhere is a web-based tool for making presentations interactive. Instructors can engage students, gauge their understanding, and get feedback in real time. It can be used inside or outside of Blackboard.
The Turnitin internet-based plagiarism-detection service checks the originality of student submitted essays. Turnitin can be used to detect plagiarism as well as spelling and use of grammar. Instructors can leave a voice comment with each submitted assignment. Students and instructors can use Turnitin within the Blackboard platform. Turnitin can be access from the building block in Blackboard.
Qualtrics provides a unique cloud based research/survey tool licensed for all current SU faculty, Students and Staff.
Qualtrics is one of the very few survey providers that gives unlimited support to all users.
Note: Qualtrics is licensed for all current SU faculty, Students and Staff. Login is achieved through a secure process in which your credentials are never given to Qualtrics.
WeVideo is an interactive video platform that allows educators to embed elements such as quiz questions or reflection prompts into videos from YouTube, Vimeo, or Kaltura, to enhance student engagement and learning.
IT Resource Access for Inactive Affiliations
The resources noted above are primarily available to active staff and faculty. If you are leaving the university, please be aware of how your IT Resource Access for Inactive Affiliations may change after your affiliation with the University changes.
Related Links
Academic and Administrative Support Personnel
IT Resource Access After Retirement, Resignation, etc.