Email Notifications in OrangeAccess

OrangeAccess sends automated email notifications to keep you informed about your access requests. Notifications are sent when you submit a request, when it is approved or denied, and when access is removed.

Who Sends the Emails?

All OrangeAccess notifications come from:

Orange Access orangeaccess@syr.edu

Add this address to your Safe Senders list to ensure you always receive these emails.

What Types of Emails Will I Receive?

• Request submitted – Confirmation that your request was received.

• Approval needed – Sent to managers or application/data owners when a request requires their review.

• Request approved or denied – Updates on the outcome of your request.

• Access removed – Confirmation when access has been revoked.

📸 Screenshot: Example request submission confirmation email.
📸 Screenshot: Example approval notification email.

Viewing Images in Outlook/Exchange

By default, Outlook does not display images in messages from new senders. When you first receive an email from OrangeAccess, you may see an informational banner at the top:

“Click here to download pictures…”

To ensure emails display correctly in the future:

1. Click Download Pictures.

2. Select Add Sender to Safe Senders List.

📸 Screenshot:

✅ Tip: Adding orangeaccess@syr.edu to your Safe Senders list not only displays images automatically but also helps prevent OrangeAccess emails from being sent to Junk/Spam.