If Your Request Seems Stuck

Sometimes an access request may appear to be “stuck” or not progressing in OrangeAccess (OA). This page explains how to check the status yourself and what to do if further action is needed.

2. Check the Status in OrangeAccess

1. On the home page, select the Pending Requests tile.

2. Locate your request and select Details.

3. The Progress Panel displays where the request is in the approval workflow (for example, waiting for manager or data owner approval).

4. Review the status column to see if an action is pending with someone else.

📸 Screenshot:

✅ Tip: If the request is waiting for another approver, you can contact them directly to confirm they received the email notification.

3. Check Your Email Notifications

• Look for an email from Orange Access orangeaccess@syr.edu confirming your submission.

• If you didn’t receive it, check your Junk or Spam folder.

• Add orangeaccess@syr.edu to your Safe Senders list so you don’t miss future updates.

📸 Screenshot:

4. Common Reasons a Request May Be Delayed

• An approver is out of office and hasn’t set up Work Reassignment.

• The request requires additional information (check your email for a Jira form link).

• The system is waiting for an overnight synchronization (e.g., PeopleSoft updates).

5. Still Stuck?

If the request has not progressed for more than one business day and none of the above apply:
→ Submit a Jira ticket to the OAHelp Jira queue.

Include:

• The requester’s name and NetID

• The application and access item requested

• The request submission date

• (Optional) Screenshot of the request details or progress panel

📸 Screenshot:

6. Related Help

• [What Happens After Access Is Approved]

• [How to Add or Delete Work Reassignment]

• [eMail Notification in OrangeAccess]

• [Frequently Asked Questions (FAQ)]