How to Approve a Request

As an approver, you are responsible for reviewing and acting on access requests submitted by users. Most requests go through two levels of approval:

1. Manager Approval – The requester’s direct manager reviews the request.

2. Application/Data Owner Approval – The designated owner(s), grouped into governance groups, provide final approval before access is granted.

🎥 Watch: How to Approve a Request (2 minutes)
This short video provides an overview of the process. If you prefer written instructions, scroll down for detailed step-by-step directions.

Open

1. Log in to OrangeAccess

1. You will receive an email notification when a request requires your approval.

   • The email includes a link that takes you directly to the request. 📸Screenshot:

   • You can also log in to OrangeAccess at any time to check for pending approvals.

2. Open a browser and go to orangeaccess.syr.edu.

3. Log in with your NetID and password.

4. After login, you’ll see the OrangeAccess Home Page. 📸Screenshot:

2. Access Requests Assigned to You

1. On the home page, click Access Requests to Review.

2. A list of requests assigned to you will appear. 📸Screenshot:

   • Each request shows the requester’s name, the items requested, and any comments they entered.

3. Review the Request

1. Click on a request to open the Request Details page. 📸Screenshot:

2. Review:

   • Requester information (Name, NetID, Manager) 📸Screenshot:

   • Requested access items 📸Screenshot:

   • Any comments or expiration dates entered by the requester 📸Screenshot:

4. Take Action

At the bottom of the request page, select one of the following: 📸Screenshot:

• Approve – The request will move to the next approver (or be granted if you are the final approver).

• Deny – The request will be stopped. The requester will be notified.

• Forward/Delegate – If you believe another person should review the request.

5. What Happens Next?

• If you are the Manager, the request will then route to the Application/Data Owners (governance group).

• If you are the Application/Data Owner, your approval is the final step before access is granted.

• Both the requester and approvers will receive email notifications at each step. 📸Screenshot:

✅ Tip for Approvers: Always check the requester’s comments and the requested access carefully. Approvals are tracked for compliance purposes.