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How to Approve a Request

How to Approve a Request

As an approver, you are responsible for reviewing and acting on access requests submitted by users. Most requests go through two levels of approval:

  1. Manager Approval – The requester’s direct manager reviews the request.

  2. Application/Data Owner Approval – The designated owner(s), grouped into governance groups, provide final approval before access is granted.

🎥 Watch: How to Approve a Request (2 minutes)
This short video provides an overview of the process. If you prefer written instructions, scroll down for detailed step-by-step directions.

OA-RequestApproval_v2.mp4

1. Log in to OrangeAccess

  1. You will receive an email notification when a request requires your approval.

    • The email includes a link that takes you directly to the request. 📸Screenshot: sample email previewing the request details

    • You can also log in to OrangeAccess at any time to check for pending approvals.

  2. Open a browser and go to orangeaccess.syr.edu.

  3. Log in with your NetID and password.

  4. After login, you’ll be brought to the OrangeAccess Home Page. 📸Screenshot: OrangeAccess homepage with Access Requests to Review tile circled for focus

2. Access Requests Assigned to You

  1. On the home page, click Access Requests to Review.

  2. A list of requests assigned to you will appear. 📸Screenshot: Access Request page showing three active requests

    • Each request shows the requester’s name, the items requested, and any comments they entered.

3. Review the Request

  1. Select a request to open the Request Details page. 📸Screenshot: active request shown with the drop-down menu expanded and a circle around the Read Comments option, bringing focus to this feature

  2. Review:

    • Requester information (Name, NetID, Manager) 📸Screenshot: Request Details page shown with Details card open to show information about the request

    • Requested access items 📸Screenshot: Request Details page shown with Identity card open to show requester information

    • Any comments or expiration dates entered by the requester 📸Screenshot: Request Details page shown with Comments card open to show any comments made

4. Take Action

At the bottom of the request page, select one of the following: 📸Screenshot: request details page shown with Comments card open with the Return, Approve, and Deny buttons circled to bring focus to those actions

  • Approve – The request will move to the next approver (or be granted if you are the final approver).

  • Deny – The request will be stopped. The requester will be notified.

  • Forward/Delegate – If you believe another person should review the request.

5. What Happens Next?

  • If you are the Manager, the request will then route to the Application/Data Owners (governance group).

  • If you are the Application/Data Owner, your approval is the final step before access is granted.

  • Both the requester and approvers will receive email notifications at each step. 📸Screenshot: sample approved email informing a user that their request has been approved and confirming features they now have access to

✅ Tip for Approvers: Always check the requester’s comments and the requested access carefully. Approvals are tracked for compliance purposes.