Orange Tracker Personal Settings

This document outlines the options you can set within the Personal Settings section of your profile.

Under your avatar icon in the upper right-hand corner, select Personal Settings

You can update these options in personal settings:

Language – Change the language to one of the available options.
Your timezone – The time zone used for date and time information. If the time zone you select doesn't match your computer's time zone, you'll have the option to automatically update this preference.
Watch your issues – With this enabled, you become a watcher of any ticket that you create or comment on. This means you'll get an email when someone updates or comments on the issue.
Your Jira homepage – Select the page when you log in and click on the OT icon.
Email notifications for issue activity – Choose whether or not to receive email notifications. This should be set to "Send me email notifications"
Get email updates for issue activity when – Choose in which situations you get email notifications. Typically users check all boxes except "You make changes to the issue"
Email notifications format – Email notifications can be sent in plain text or HTML.

After adjusting the settings, please ensure you select Save changes

Audience

Agents Customers