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Orange Tracker Bulk Change Instructions
Updated May 01

    Orange Tracker Bulk Change Instructions

    Use the following steps to perform a bulk update (e.g., move issues between projects and modify customer request types). Please note: OT allows bulk changes for up to 1,000 issues at a time.


    Step 1: Filter the Relevant Issues

    1. Navigate to Filters

    2. Use JQL or the basic search to locate the tickets you want to update. A sample JQL query might look like:

    project = [ProjectKey] AND "Customer Request Type" = [RequestType]
    1. Add any additional filters as needed (e.g., status, assignee, component).

    2. Once your search results are accurate, click the “...” menu (More) in the top-right corner and select Bulk change work items.


    Step 2: Select Issues

    1. On the Choose Issues screen:

      • Check the box next to each issue you want to update.

      • To select all on the page (up to 1,000 issues), use the checkbox at the top-left of the issue list.

    2. Scroll to the bottom of the page and click Next.


    Step 3: Choose Bulk Action

    1. From the list of available bulk operations, select Move Issues.

    2. Click Next.


    Step 4: Set Destination Project and Fields

    1. Choose the destination project from the dropdown.

    2. Click Next.

    On the next screens:

    • Match or set values for required fields in the destination project (e.g., Components, Issue Type, Priority, etc.).

    • For the Customer Request Type field:

      • Select the appropriate request type that matches your initial filter (e.g., “Email”).

      • If the matching request type does not exist in the target project, you may need to create it or consult with a Jira admin.

    Click Next after completing each field-mapping screen.


    Step 5: Review and Confirm

    1. Review the changes summary to ensure all field mappings and issue selections are correct.

    2. Click Confirm to execute the bulk move.


    ⚠️ Important Notes

    • You must have Bulk Change and Move Issues permissions for both the source and destination projects.

    • Always test with a small batch before making large-scale changes.

       

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