Orange Tracker Training Resources

Orange Tracker Training Resources

Training - Reading

Get to Know the New Jira Experience (Atlassian Documentation)

Getting Started with JSM for Agents (Atlassian Documentation)

Training - Video

Comprehensive Demonstration of Everything JSM Cloud (YouTube - 2 hours with sections listed)

  • What is JSM

  • Customer Portal

  • Request Intake

  • JSM Issue View

  • Queues & Request Triage

  • Reporting & SLAs

  • Asset & Configuration Management

  • Incident & Change Management

  • Automation & Project Administration

Jira Service Management: The Customer Experience Using the Portal (YouTube - 6 minutes)

Atlassian's JSM Playlist (YouTube - 50 videos on various JSM topics)



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