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Orange Tracker Training Resources
Updated Sep 18, 2023

    Orange Tracker Training Resources

    Sep 18, 2023

    Training - Reading

    Get to Know the New Jira Experience (Atlassian Documentation)

    Getting Started with JSM for Agents (Atlassian Documentation)

    Training - Video

    Comprehensive Demonstration of Everything JSM Cloud (YouTube - 2 hours with sections listed)

    • What is JSM

    • Customer Portal

    • Request Intake

    • JSM Issue View

    • Queues & Request Triage

    • Reporting & SLAs

    • Asset & Configuration Management

    • Incident & Change Management

    • Automation & Project Administration

    Jira Service Management: The Customer Experience Using the Portal (YouTube - 6 minutes)

    Atlassian's JSM Playlist (YouTube - 50 videos on various JSM topics)



    Audience

    Agents 

    On This Page

    • 1 Training - Reading
    • 2 Training - Video

    Related Pages

    • Page:
      Orange Tracker Add a New Agent
    • Page:
      Adding Customers to a Project in Orange Tracker
    • Page:
      Orange Tracker Create a Ticket for a Customer
    • Page:
      Orange Tracker Customer Notifications
    • Page:
      Orange Tracker Filters, Queues, and Dashboards
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