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Answers
Campus Living
Below you will find information technology resources and information related to students living in the Syracuse University residence halls.
Residence Hall Networks
Choosing a Network
Student should be sure that they are connecting to the correct network when in the residence halls. This can be determined by the device they are looking to connect. A full list of campus networks, including additional descriptions and details for those listed above, can be found on the Networks home page.
Please note that users of any Syracuse University network must adhere to Syracuse University's Wireless Policy.
The following is a list of networks available in a residence hall, which devices should be connected, and a link to documentation to assist with connection.
Living at the Sheraton? Be sure to check out instructions for connecting to AirOrangeX and Gadgets&Games on the Connecting at the Sheraton page.
Network Name | Supported Devices | Intended Users | Login |
|---|---|---|---|
AirOrangeX | Personal computers, phones, and tablets | Active Students | NetID and password; Managed at http://netid.syr.edu |
Gadgets&Games | Streaming devices, gaming systems, and internet connected TVs | Active Students | No login required |
AirOrangeGuest | Personal computers, phones, and tablets | Visitors and Guest | Guest login credentials can be |
Wired ResNet (Ethernet) | Personal computers, streaming devices, gaming systems, and internet connected TVs | Active Students | No login required |
Eduroam | Personal computers, phones, and tablets | Visitors from Other Institutions | Username and password managed at the other institution |
SUAD | Work computers and laptops | Res Hall Staff | Staff credentials |
Antivirus Required
Syracuse University requires all computers connected to the University's wired or wireless networks be protected by a current version of antivirus software. Students can reference the University's list of recommended antivirus software.
Note that many new computers come with trial or demonstration versions of antivirus software. These trial versions do not meet SU requirements. Students need to verify that the antivirus software installed on their computer is a fully licensed version
Connecting Off-Campus
Students who live off campus should consider subscribing to a commercial Internet Service Provider (ISP) to connect to the campus network and the Internet.
The following ISPs are some of the options available in the Syracuse area:
Information about connecting to Syracuse University networks from off-campus locations can be found on the Remote Access web page.
Other Campus Resources
Blue Light Phone and Alarm System
GET - Managing Your Campus Money, Food & More
Getting Help or Reporting a Problem
If you have an electrical, lighting, heating and air conditioning, or any other living space related issue, please contact fill out a service request form on the Facilities Operations website.
Damaged or Defective Wall Plates
Please note that Campus Facilities will address damaged or non-functional electrical outlets via the forms on the Facilities Operations website. Damaged network (Ethernet) ports should be reported to the ITS Help Desk by calling at 315.443.2677, or emailing help@syr.edu. To view our location and hours, visit https://its.syr.edu/its_service_center
For building emergencies, please call 315.443.1234.
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