Zoom Public Marketplace Apps

The Zoom Marketplace has a number of apps that can enhance the Zoom experience. These apps can help streamline data between systems, like Zoom and Blackboard. The Zoom environment at Syracuse University adheres to the same guidelines as all software systems on campus to maintain accessibility and information security. These guidelines extend to all the apps to ensure the environment remains accessible to all. All apps will meet these guidelines before they can be approved.

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Approved Apps

We have a number of apps that have been approved. Most of these apps are part of the enterprise suite at Syracuse University and have been reviewed to meet our guidelines:

To quickly see these apps in the Zoom Marketplace, please use the following link and log into Zoom with SSO: https://marketplace.zoom.us/apps?category=all&approved=true

The ITS department maintains the Zoom environment and reviews app requests as they come in.

Requesting Apps

For apps that are not approved, they must go through the review process. If the app is approved, it will be enabled in the Zoom environment. ITS will review requests for apps, within the Zoom environment. These requests must meet the follow guidelines:

• Only apps that are in the Zoom Marketplace will be reviewed. Requests for apps that are not in the Zoom Marketplace will be rejected
• App has gone through our accessibility review process, which can be found here: https://su-jsm.atlassian.net/wiki/x/7A6ACQ
• App is approved by Information Security for use within Syracuse University and with Syracuse University Enterprise applications
• App must have limited back-end maintenance/administrative overhead
• App costs will be the responsibility of the requesting unit

The requesting unit is responsible for requesting any Accessibility and/or Information Security reviews and providing necessary information, on the app, to the reviewing parties.  Once the app has met all guidelines, ITS will update the system and enable the app. Users will then be able to utilize the app within the Zoom environment.

Requested Apps

When users request an app through the Zoom Marketplace, the app will be placed into a waiting status pending a formal School/College/Division, Department, or unit request, all procurement requirements are satisfied (Accessibility and Information Security), and the ITS team approves it. Typically apps in this status mean they are going through the approval process, or need to go through the approval process.  Additionally, Marketplace App requests, in the Zoom-HIPAA environment, may be subject to approval from the Zoom-HIPAA responsible units.

Rejected Apps

If the app does not meet our guidelines, it will be rejected and users will not be able to use the app. All apps that are currently rejected will be listed on this page with the results for why it was rejected. Rejected apps can be re-submitted into the approval process once they meet the above guidelines.

Getting Help

For support on the information above, contact the ITS Help Desk.