Google Workspace for Education is a set of Google tools and services that are tailored for schools to collaborate, streamline instruction, and keep learning safe. Syracuse University maintains an organizational account, for Syracuse University, in the Google Workspace for Education services.   The Syracuse University Google Workspace for Education service (formally known as Google Apps, or G Suite for Education) is managed by the Information Technology Services (ITS) department. This organizational account provides current SU and ESF students, faculty, and staff with a wide array of Google cloud-based services and tools in support of the Academic needs of teaching and learning, and for academic research. A list of Google services and products available through the Syracuse University Google Workspace for Education service user accounts, can be viewed at Services available for Syracuse University's Google Workspace. 

The Syracuse University Google Workspace for Education service domain is g.syr.edu. 

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Google Workspace for Education Support and Policy

Due to the fact that Syracuse University is liable for the content stored in its organizational Google Workspace for Education account, individual user accounts within the SU organizational account must comply with Syracuse University’s Information Technology Policies. 

Included in our policies are specific guidance for the use of any cloud-based service that may be found in the University’s “Cloud Based Storage and University Data Standard,” which restricts the use of confidential  (i.e. Social Security Number (SSN), Last four of SSN, Credit Card Information, Privacy Information, Health Information, FERPA Data, research data) or Enterprise (financial, contract, legal, or other SU business information) data within any cloud-based services.

The services provided through Syracuse University's Google Workspace accounts are products and services that are developed and maintained by Google Inc.

As such, application level support questions should be directed to Google.

Syracuse University will offer account management related support including account creating, account suspension, password resets, and authentication related questions.

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Google Workspace is not considered an official Syracuse University communication platform. All official business communications should continue to go through your SUMail account that end in @syr. Google Workspace accounts are considered personal accounts and should not be used for official university or departmental business.

Google Workspace for Education is a service provided to Syracuse University by Google under the Terms of Service and Privacy Policies which can be found here. By using Syracuse University’s Google Workspace, you agree to be bound by these policies and terms as an “End User” unless otherwise indicated by Syracuse University or Google.

The policies, terms of service, services and products included in Google Workspace for Education are offered and maintained solely at the discretion of Google. Google reserves the right to modify or terminate these policies, terms of service, services or products, in part or in whole, at anytime with or without notice. Syracuse University makes no guarantees regarding the current or future offerings of these policies, terms of service, services or products as offered through Google Workspace.

Syracuse University reserves the right to modify or terminate Google Workspace for Education at anytime, with or without notice, in part or in whole.

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Accessibility

Visit the Google Workspace user guide to accessibility for information on using Google Workspace with assistive technology, including screen readers in both Windows and Mac environments.

Your Google Workspace for Education Account

Your SU Google Workspace account is your NetID@g.syr.edu.

To activate or use your SU Google account simply navigate to any of the supported Google services and enter your full SU Google account in the Email/Username (NetID@g.syr.edu), leave the password field blank and click the Sign-In button. You will be redirected to Syracuse University’s Single Sign-On (SSO) page where you can enter your NetID and NetID password to complete the login process. Once you’ve signed into SU’s SSO page you should be automatically redirected back to the original Google service.

SU Google user accounts are synchronized four times a day, with SU's Active Directory; meaning new student's, faculty, and staff should receive access to their SU Google account within hours after entering the AD system.

Alumni or Faculty and Staff leaving the University should review the IT Resource Access After Graduation, Retirement, Resignation, etc. page.

Google Play, Google Wallet, Purchases, and Content

Purchases, downloads, and all other content associated with your @g.syr.edu account is not insured or guaranteed by Syracuse University.

In the event that Syracuse University or Google terminate or modify, in part or in whole, Google Workspace, Syracuse University makes absolutely no guarantees regarding emails, documents, downloads, or purchases associated with @g.syr.edu accounts.  

Services available for Syracuse University's Google Workspace

FAQ

Q: Google says, “The email or password you entered is incorrect.”

A: Be sure to type in the full account address as the Email / Username (NetID@g.syr.edu). The password field should be left blank, as you will be redirected to SU’s SSO to complete the sign-in process.

Q: On Syracuse University’s SSO page I receive the message, “Sorry! We didn’t recognize the username or password you entered. Please try again.”

A: Be sure you are entering your full SU email address or SU NetID password in the appropriate panels. You can check and manage your NetID and password at https://its.syr.edu/netid/

Q: How do I request or activate my SU Google account?

A: If you are current Syracuse University or ESF Student, Faculty, or Staff with an active SU NetID you can simply log into a supported Google service like Gmail, YouTube, or Google Drive then read through and accept the Terms of Service and Privacy Policies.

Q: Can I use my g.syr.edu account with Chromebooks or Mobile Devices?

A: Currently Google does not offer support of account syncing for Google Workspace Accounts using SSO to some mobile devices, such as devices running Android versions older than 2.1, or Chromebooks. Devices running Android 2.1 or newer can use the Browser sign-in option to sync their Google Workspace accounts. 

Q: How much space is available for Google Drive?

A: Due to changes in Google's service offering Google Drive storage will be capped for the organization with limited space being made available, by default, to all users.

Q: What happens to my account when I am no longer affiliated with Syracuse University?

A: Due to changes in Google's service offering, once you are no longer current student, faculty, or staff, you will not have access to your g.syr.edu account. Your account and all data will be available for a period of time to allow you to retrieve your data.  After that time the account and all data will be removed.  Please see the Answers Page entitled "IT Resource Access for Inactive Affiliations" for more information.

Getting Help

Further information regarding hours and location can be found on the ITS Service Center page.