Black Screen Troubleshooting
- Ryan E Elstad
- Teagan Dow
- Dan Lowe
Overview
This page offers guidance on how to Sign out if the RDS session is presenting a black screen
Sign Out when RDS is showing a Black screen
If after Signing in a Black screen remains showing for a period of time
Use the keyboard combination below to access the menu, Then click on Sign out and try the Sign in again.
On Windows: Ctrl + Alt + End
On macOS: fn + Control + Option + Backspace
Getting Help
We're here to ensure you have a smooth experience with RDS. If you need assistance:
Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677, email at help@syr.edu, or drop by in person at the ITS Service Center. Further information regarding hours and location can be found on the ITS Service Center page.
Faculty and Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.