Connecting to RDS using the Windows App
Overview
This page outlines the steps to connect to RDS using the Windows app on supported laptop and desktop operating systems. At present, both Windows and macOS are supported.
If you'd rather access RDS directly within your web browser, please refer to the "Remote Desktop Services via Browser" page for guidance.
Install the Windows App
Before using the Windows App to connect to RDS, you must first install the software onto your device. Use the links below to download and install the Windows App for either WindowsOS or MacOS:
Connect to RDS via Remote Desktop
Launch the Windows App and click “Sign In”. Use your Syracuse credentials (SUMail address & NetID password) to login.
You may be presented with information about the Windows App. You can read each page and click Done afterwards, or press Skip to proceed to the next step.
From the Devices page, choose the remote environment you wish to access and select “Connect”.
If you receive a popup asking “Allow remote desktop connection”, select Yes to continue.
Getting Help
We're here to ensure you have a smooth experience with RDS. If you need assistance:
Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677, email at help@syr.edu, or drop by our in-person Service Center. Further information regarding hours and location can be found on the ITS Service Center page.
Faculty and Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.