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Blackboard Support Contacts
Updated Jun 25, 2024

    Blackboard Support Contacts

    Blackboard Support Contacts



    Get Blackboard support through Online Learning Services and the ITS Help Desk, or find contact information for your school/college help desk. 



    • 1 ITS Help
    • 2 School/College Help
      • 2.1 College of Law
      • 2.2 iSchool
      • 2.3 Newhouse
      • 2.4 School of Education
      • 2.5 Whitman School
      • 2.6 University College
      • 2.7 Other Users

    ITS Help

    Email help@syr.edu for general Blackboard questions or troubleshooting.

    For urgent issues, phone support is available through the ITS Service Center at 315-443-2677.

    In-Session Service Center Schedule

    In-Session Service Center Schedule

    Day

    Phone Support Hours*

    Sunday

    8 a.m. - Midnight

    Monday

    8 a.m. - Midnight

    Tuesday

    8 a.m. - Midnight

    Wednesday

    8 a.m. - Midnight

    Thursday

    8 a.m. - Midnight

    Friday

    8 a.m. - 5 p.m.

    Saturday

    8 a.m. - 5 p.m.

    *hours may be different during semester breaks



    School/College Help

    Some Blackboard help resources or related services may also be available through your school/college IT desk. See the list below for contact information for your local IT office. 

    College of Law

    Email lawhelp@law.syr.edu

    Phone: 315-443-9561

    iSchool

    Website: iSchool IT Support

    Newhouse

    Email: newhelp@syr.edu 

    Phone: 315-443-2436

    School of Education

    Email: soehelp@syr.edu

    Website: SOE Technology Support Group

    Phone: 315-443-5002

    Whitman School

    Email: wsmhelp@syr.edu

    Phone: 315-443-2342

    University College

    Email: uchelp@syr.edu

    Phone: 315-443-4956

    Other Users

    Guests and users not directly affiliated with Syracuse University: contact the instructor/leader of the course or organization in which you are enrolled.





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