Orange Tracker and Outlook Email Integration

Create new Orange Tracker work items, add to existing Orange Tracker work items, and view related work items.

Sending Outlook Email from Orange Tracker

This sends and connects an Outlook email thread to an Orange Tracker work item. All replies to this email thread are recorded in this work item. All email features available in Outlook are available through this functionality. Work item fields and data can be also included on this request.

1. Navigate to the desired work item in Orange Tracker to send the email from

2. Under the Activity section, select Microsoft Outlook

3. Select New External Email …

   Open

   

4. Fill in the To, Subject, Email, and other desired fields

   Open

   

5. Select Send

6. Email (and replies) will be included under Microsoft Outlook in the Activity tab

   Open

   

Creating Orange Tracking Work Items from Email via Outlook

This creates a work item in Orange Tracker via an email an Outlook, providing the ability to modify Jira fields.

1. In Outlook, navigate to the email desired to create the Orange Tracker work item

2. Select the Jira for Outlook app

3. Select Create new issue

4. Fill out the project, request type, and all other related fields

5. Select Create

Adding Email Body as Comment to Existing Orange Tracker Work Item via Outlook

This function adds the email body as a comment to the existing work item.

1. In Outlook, navigate to the email desired to create the Orange Tracker work item

2. Select the Jira for Outlook app

3. Select Add to Issue

4. Select the desired project and parent issue (work item)

5. Select the comment type (Share with customer, Comment internally) to send