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  • Arts & Sciences Computing Services
    • A&S Computing Services -Outline of services provided
    • A&S Computer Hardware Program
    • A&S Captive Classrooms
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    • General Computing FAQ
    • Windows support pages
    • Macintosh support pages
      • Add Copiers via Self Service on SU Managed Mac
      • Add Shared Email Account to Outlook
      • Add Teams Files to Home Folder in the Finder
      • Configuring OneDrive
      • Connecting to G Drive From SU Managed Mac via NoMad
      • Deleting Printers
      • Installing Adobe on Personal (Home) Machine
      • Switch to Jamf Connect from NoMad
      • Printers Available to Personal Computers
      • Printing from a Personally Owned Mac
      • Printing From a SU Managed Mac - Manual Add/Setup
      • Printing Using Accounting Codes
      • Requirements to print on campus from a managed Mac - NoMad
      • Show Email Folder Properties
      • Sync SU password with SU owned computer using NoMad
      • Zoom Update/Installation
      • Connecting to G Drive From SU Managed Mac via Jamf Connect
      • Requirements to print on campus from a managed Mac - Jamf Connect
      • Change/Sync SU password with SU Managed Mac using Jamf Connect
      • Configuring OneDrive on SU Managed Mac
  • Human Development & Family Science
  • Untitled live doc 2025-10-14
    Calendars
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Zoom Update/Installation
Updated Aug 30, 2023

    Zoom Update/Installation

    Aug 30, 2023

    Zoom gave the ability for standard users to be able to install their software without the need to elevate to an admin user directly to their Home Application directory. Zoom has since changed the way zoom.us installs and it is now required to elevate to an admin in order to finish the installation. It was also a requirement to update to version 5 by May 30, 2020 in order to be able to participate in meetings. Arts and Sciences Computing Services Group has pushed the new version to all managed Macintosh computers. If you have not received the update, please run Updates from the Managed Software Center. This NEW version was installed in the root Application directory which is different than your Home directory.  Please follow the directions below to delete the old version of zoom.us from your Home directory.

    1. In the Finder menu, click on Go and choose Home.

      Finder Menu Go Home
      Finder Menu

    2. An Application folder should be listed in your Home directory. If there is NOT an Application directory listed, you do not have to move forward. This means you did not install an older version of zoom.us.

      Application Folder in Home Directory
      Application Folder

    3. Highlight zoom.us by clicking the file once (do not double-click, that will launch Zoom).

      Highlight Zoom
      Highlight Zoom

    4. Click on the settings icon and choose Move to Trash.

      Move to Trash
      Move to Trash

    5. Empty Trash.

    6. The new version of Zoom will be available in the root Application directory.

    For more information on logging into Zoom with your Syracuse University credentials, please visit https://zoom.syr.edu.

    Please contact consult@cas.syr.edu if you need assistance.

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