Eduroam at Syracuse University
Eduroam (education roaming) is a secure, worldwide wireless network access service developed for the international research and education community. Eduroam provides students, faculty, and staff from participating institutions simple, instant and secure access to the Internet when visiting each other’s institutions.
With hundreds of thousands of wireless access-points sharing a common network name or SSID, eduroam acts as one large, world-wide, wireless hotspot. Eduroam is offered at more than 5,500 institutions, in more than 50 countries, with more than 160 institutions in the United States. For lists and maps showing all institutions participating in eduroam visit the eduroam website at https://eduroam.org/. This information is updated frequently as more institutions join Eduroam.
Eduroam is managed by the Global eduroam Governance Committee, which is made up of several regional administrative entities. Syracuse University is a member of eduroam-US.
Connecting to eduroam
Users can quickly and easily configure their device to connect to eduroam by using the SU eduroam onboarding portal. Doing so will require an initial Internet connection (e.g. using mobile data). Then follow these steps:
Use your web browser to go to eduroamsu.syr.edu.
It will prompt you for your NetID login information if you aren’t already signed in. If you need to manage your NetID credentials you can do so by visiting netid.syr.edu
The web page will automatically select the correct profile for your device/operating system - e.g.: ‘Windows’ / ‘iOS’ / ‘Android', click on the link to download the installer.
Follow the guides below to download and install the app which will install your profile.
For windows devices, open and run the installer. For other devices, you may need to save the installer and then run it using the appropriate commands for your operating system.
Once installed, you should either be automatically connected to eduroam or be able to manually connect to it.
eduroam Setup for MacOS
These instructions have been created using an Apple Mac running MacOS Tahoe (26.0.1), you might have a slightly different experience on different versions.
IMPORTANT: this guide is intended for use on a personal or non-University managed Apple Mac ONLY. If you are using a University managed Apple Mac, you do not need to do any of the steps listed below – your device will have the required settings pushed to it automatically.
Note: If you have not connected to eduroam previously, skip to Step 2.
If you have connected to eduroam previously, you should first “Forget This Network”.
Open Wi-Fi Settings, click the “...” next to eduroam, and select “Forget This Network”
Connect to another Wi-Fi network
If you are on campus, use the AirOrangeX wireless network.
Open a web browser and go to https://eduroamSU.syr.edu . When prompted, login using your University NetID username and password.
You will be redirected to a page which will identify the operating system on your device, ensuring you are downloading the correct version of the App.
Click “Download and Install the App” (Marvis Client)
PLEASE NOTE: you will need to return to this webpage to install the Profile.
Click “Confirm Download”- Install Marvis Client from the downloaded file
IMPORTANT: once installed, the App must remain installed on your device to connect to eduroam.
Once the App has been installed, it will first show “No network profile configured”.
Go back to the webpage in your web browser, and click “Install Network Profile”
Install the provided “Network Profile”.
Click “Finish” – you are now connected to eduroam.
eduroam Setup for Windows OS
These instructions have been created using a laptop running Windows 11, you might have a slightly different experience on different versions.
IMPORTANT: this guide is intended for use on a personal or non-University managed Windows device ONLY. If you are using a University managed device, you do not need to do any of the steps listed below – your device will have the required settings pushed to it automatically.
Note: If you have not connected to eduroam previously, skip to Step 2.
If you have connected to eduroam previously, you should first “Forget This Network”.
Open Network & Internet Settings, select Wi-Fi, select known networks, Click “Forget” next to “eduroam”.
Connect to another Wi-Fi network
If you are on campus, use the AirOrangeX wireless network
Open a web browser and go to https://eduroamSU.syr.edu . When prompted, login using your standard NetID username and password.
You will be redirected to a page which will identify the operating system on your device, ensuring you are downloading the correct version of the App.
Click “Download Marvis Client Onboarding App”
PLEASE NOTE: you will need to return to this webpage to proceed with the Profile Install.
Click “Confirm Download” - Install Marvis Client from the downloaded file.
IMPORTANT: Once installed, the App must remain installed on your device to connect to eduroam.
Once the App has been installed, it will first show “No network profile configured”.
Go back to the webpage in your browser and click “Install Network Profile”.
Install the provided “Network Profile”.
Click “Finish”.
You are now connected to eduroam.
eduroam Setup for iOS (iPhone and iPad)
These instructions have been created using an iPhone running iOS26, you might have a slightly different experience on different versions. PLEASE NOTE - The minimum supported iOS version is 16.6
If you have not connected to eduroam previously, skip to Step 2.
If you have connected to eduroam previously, you should first “Forget This Network“.
Open Settings, select Wi-Fi, select “eduroam“. Click “Forget This Network“.
Using mobile data, or connected to another Wi-Fi network
If you are on campus, use the AirOrangeX wireless network.
Open a web browser and go to https://eduroamSU.syr.edu . When prompted, login using your standard NetID username and password.
You will be redirected to a page which will identify the operating system on your device.
Click “Download and Install the App“ (Marvis Client)
Click “Confirm Download“ when prompted
PLEASE NOTE: you will need to return to this webpage to proceed with the Profile Install.
Click “Confirm Download“. This will open the App Store; click “Get“ to Install the Marvis Client, then “Open“ once downloaded.
IMPORTANT: Once installed, the App must remain installed on your device to connect to eduroam.
Once the App has been installed, it will show “No network profile configured“.
Go back to the webpage in your browser, and click “Install Network Profile“.
Install the provided “Network Profile“.
Click “Finish“, you are now connected to eduroam.
eduroam Setup for Android
These instructions have been created using a phone running Android 16, you might have a slightly different experience on different versions. PLEASE NOTE: the minimum supported Android version is 12.
If you have connected to eduroam previously, you should first “Forget This Network”.
Open Settings, click “Network & Internet”, click “Internet”. Press and hold on eduroam and select “Forget”.
Using mobile data, or connect to another Wi-Fi network
If you are on campus, use the AirOrangeX wireless network.
Open a web browser and go to https://eduroamSU.syr.edu/ . When prompted, login using your standard NetID username and password.
You will be redirected to a page which will identify the operating system on your device.
Click “Download and Install the App” (Marvis Client)
PLEASE NOTE: you will need to return to this webpage to proceed with the Profile Install.
Click “Confirm Download” - Install Marvis Client from the Play Store
IMPORTANT: Once installed, the App must remain installed on your device to connect to eduroam.
Once the App has been installed, it will show “No network profile configured”.
Go back to the portal webpage in your browser, and click “Install Network Profile”.
Install the provided “Network Profile”.
Click “Save” to connect to eduroam.
Click “Finish”.
You are now connected to eduroam.
Where can I use eduroam?
You can find lists of current eduroam service provider institutions on the eduroam website and at the regional entity websites. This information is updated frequently as more institutions join Eduroam:
Asia-Pacific: http://www.aarnet.edu.au/services/eduroam/global-eduroam
Australia: http://www.eduroam.edu.au/
Eduroam Security
Authentication is accomplished using a federated RADIUS server infrastructure. As an SU user, you must log in with your full email address to identify which RADIUS server in the eduroam infrastructure should handle your authentication attempt.
When you enter your credentials at a participating eduroam institution, the authentication dialogue is encrypted between your client device and SU’s RADIUS servers. Additionally, the authentication method used by SU is a challenge-response mechanism, so your client device never actually sends your password over the network.
Need Assistance?
If you’re still experiencing problems, please contact the IT Support Help Desk via the following methods:
Call 315-443-2677
Email help@syr.edu
Create a Help Ticket here https://its.syr.edu/create-a-help-ticket/
Visit the ITS Service Center https://its.syr.edu/its_service_center/