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Remote Desktop Services - RDS
Updated Jul 01

    Remote Desktop Services - RDS

    The software required for iSchool coursework is accessible via Syracuse University's Remote Desktop Services (RDS | rds.syr.edu) in the "Syracuse University Academic" pool. RDS is a "virtual" computer lab that allows students and faculty to remotely access a lab computer from their home, dorm room or anywhere with a stable broadband internet connection.



    Connecting to RDS

    RDS is accessible in a web browser, or using a separate remote desktop application

    • Connect to RDS in a web browser

      • Suitable for most users from a remote location and/or shared internet connection

    • Connect to RDS using the Windows App

      • Use this option if you have a stable, fast internet connection, such as from a lab computer on campus

      • This option is required if you have to connect using a smart card

    Before you connect, please note the following important considerations for using RDS.

    • Save ALL work to OneDrive

      • OneDrive is accessible through File Explorer or via the web at https://office.syr.edu

      • Any files saved to a local hard drive folder may not be recoverable.

    • Save your work often

      • Working remotely brings many factors into play, such as unexpected network outages, ISP issues or problems with your home network or personal devices. Saving often will ensure minimal data loss.

      • Please be aware: Idle sessions will automatically be logged out after 2 hours.

      • Only one concurrent session is allowed. Logging in again will connect you to the same session.

      • Google Chrome, Firefox, and Edge are the recommended browsers for connecting through the Web browser.

      • Please be aware: Users are required to have their Microsoft Two-Factor Authentication configured before using RDS.



    Troubleshooting and support

    If you are experiencing problems following the steps in a class or lab assignment, please reach out to your instructor for guidance on how to proceed. ITS can only assist with issues related to the RDS environment.

    1. Black screen after login - https://su-jsm.atlassian.net/wiki/x/MIDm

    2. Problems with software licensing or availability

      • Try signing out of your current session; problems can be isolated to a single session and may be resolved by connecting to a new session

    •  



    Contact Tech Support for RDS

    If you are not able to resolve your issue by following the troubleshooting steps above, or on the ITS troubleshooting page, please contact the ITS Help Desk by email at help@syr.edu. If possible, include screenshots of your issue to help technicians accurately diagnose the problem.

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    {"serverDuration": 9, "requestCorrelationId": "3584e7e2ab0b475fb68e663dba2a558d"}