Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Answers
Answers Knowledge Base
Teams
, (opens new window)
School of Information Studies
Results will update as you type.
  • Administrative Guidelines & Policies
  • Admissions & Recruiting
  • Answers Documentation Style Guide
  • Budget, Payroll & HR
  • Career Services and Professional Development
  • iSchool Undergraduate Student Support Program
  • Facilities
  • Marketing and Communications
  • Student Services
  • Technology Services
    • Contacting Technology Services
    • Research Resources
    • Technology Resources
      • Technology resources for Faculty and Staff
        • Answers
        • Hardware and Software Support
        • Microsoft Exchange - SUMail - Shared Mailboxes
          • E-Mail Phishing Scams
          • Exchange E-Mail clients
            • Troubleshooting
              • Start Outlook in safe mode
              • Disable Outlook add-ins
              • My messages won't send
              • Fix messages that are stuck in the Outbox
            • Setup Outlook App on Mobile Devices
          • Setting up delegate access
          • Add Calendars
        • Networking
        • Printing Resources
        • Resource Calendars
        • Secured Data Access
        • Web Applications
        • Quick Assist
        • Enable Camera/Mic on Windows - (Teams, Zoom, Collaborate)
        • Room Headset and Camera Setup Instructions
        • Qualtrics
        • Guides and how-to's
        • Information and services overview
        • FAQ and troubleshooting
      • Technology Resources for Students and Instructors
      • Policies and procedures
      • Tech resources for Faculty and Staff
    Calendars
You‘re viewing this with anonymous access, so some content might be blocked.
/
Fix messages that are stuck in the Outbox
Updated Jul 01

    Fix messages that are stuck in the Outbox

    Applies To: Outlook 2016



    When a message gets stuck in your Outbox, the most likely cause is a large attachment.

    1. Choose Send/Receive > Work Offline. 

    2. In the NavigationPane, choose Outbox.

    3. From here, you can:

      • Delete the message. Just select it and press Delete.

      • Drag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete).

    4. If an error tells you Outlook is trying to transmit the message, close Outlook. It may take a few moments to exit.

    5. After Outlook closes, start it again and repeat steps 2-3.

    6. After you remove the attachment, choose Send/Receive > Work Offline to deselect the button and resume working online.





    , multiple selections available,
    {"serverDuration": 9, "requestCorrelationId": "0b0ecd49ab0d4185b5c266e91d3cf0b9"}