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Technology Support Group
Updated Aug 21

    Technology Support Group

    The School of Education Technology Support Group provides technology resources and support to the School’s students, faculty, and staff to promote and enrich the educational experience and to provide opportunities for all to realize their full potential. The primary technology priority of the School of Education is to provide a technology platform for faculty, students and staff that is as robust and reliable as possible within practical resource constraints.

    Get Tech Help

    Get Tech Help

    Students: Email help@syr.edu, call 315.443.2677, or visit the ITS Service Center

    Faculty and Staff: Email soehelp@syr.edu or leave a voicemail at 315.443.5002

    School of Education Helpdesk

    056 Huntington Hall
    8:30 a.m. – 5 p.m. Monday-Friday

    SOE Resources

    • Windows 11 Preparation Guide
      • Windows 11- FAQs
    • SOE and SWK Listservs
    • SOE IT FAQs
      • OneDrive backup for macOS
      • Managing Junk Email Filters in Outlook or SUMail
      • SOE GA Student Printing Instructions
      • Secure/Delayed Printing Instructions
    • How-to articles
    • Remote Access
    • SOE Research Software Requests
    • VALT at the School of Education

    University Resources

    • ITS Applications and Services

    • ITS Service Center  (IT help for students)

    • Learning Environments  (Classroom Support)

    • Answers Database & Help Documents

    • Web Conferencing Options and Comparison

    TSG Staff

    Note: Do NOT email TSG staff for tech support. Please email us at  soehelp@syr.edu for assistance.

    • Paula Maxwell, Information Technology Manager: pmaxwell@syr.edu | 315.443.5002

    • Shannon Thibault, Computer Consultant: smthibau@syr.edu | 315.443.5002

    • Sean Peterson, Computer Consultant: sepet100@syr.edu | 315.443.5002

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      • Windows 11 Preparation Guide
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      • How-to articles
      • Remote Access
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      • VALT at the School of Education
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