Atlassian Bugs & Known Issues

The intent of this page is to document known issues with our Atlassian application environment.

Issue: Degraded Performance in Confluence and Jira for Microsoft Edge Users

Status: Solved

Date Discovered: December 2025

Summary: Atlassian has identified an issue affecting images, media, and Whiteboards in Confluence and Jira for users who have upgraded to Microsoft Edge version 140.0.3485.54 with Strict tracking prevention enabled. These settings can block media (images and videos) content from loading, uploading, or opening.

The issue is triggered by Edge's Strict tracking prevention incorrectly classifying Atlassian as advertising, impacting functionality.

Recommended Workarounds:

Switch your tracking prevention settings from 'Strict' to the 'Balanced (Recommended)' mode in Edge.
Alternatively, add an 'Exception' for the URL you use to access Atlassian products. For our environment, these are the URLs to be added:

This issue only affects Microsoft Edge. Other browsers are not affected by this issue.
Thank you for your patience as we work through this issue. We'll provide updates as they become available.

Reference: Atlassian Knowledgebase