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Atlassian Application Licensing & Access

Atlassian Application Licensing & Access

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    All Atlassian application license requests are now done via MyAccess. See below for requesting access.

    For more information on licensed versus unlicensed users and space/project roles in Answers and Orange Tracker, see the corresponding Answers links below:

    Requesting Licenses

    Students will still request licenses via MyAccess, however an initial request is required by an authoritative source via our CDI Applications portal prior to being able to view the access package in MyAccess.

    Requests for Orange Tracker and Answers licenses are done through MyAccess.

    1. Navigate to My Access and login with your syr.edu account

    2. Select Access Packages from the sidebar

    3. Locate (search bar or scroll) either the Atlassian Jira Service Management (JSM) Agent License or Atlassian Confluence Collaborators License access package

    4. Select Request Access from the far-right of the record

    5. In the Justification field, enter the Orange Tracker project(s) or Answers space(s) you will be an require a license within - this is REQUIRED!

    6. Submit the access package request