Overview
At times you'll need to add a customer to your project in order to communicate with them. Project Agents and Administrators can add Customers into projects.
From the project, locate the Customers link on the left-nav bar of your project.
The Customers screen will display showing all current customers. In the upper right hand corner you'll find a "Add Customers".
Correctly enter the email address and click the OK button. Do not try to add an organization. Now you can add that new customer to any existing ticket.
On This Page
Related Pages
-
Orange Tracker Personal Settings (Information Technology Support)
-
-
Orange Tracker Customer Request Types and Issue Types (Information Technology Support)
-
Orange Tracker Internal Notifications (Information Technology Support)
-
Orange Tracker Assets and Asset Management (Information Technology Support)
-
Orange Tracker Canned Responses (Information Technology Support)
-
Orange Tracker Filters, Queues, and Dashboards (Information Technology Support)
-
Orange Tracker Customer Notifications (Information Technology Support)
-
-
Orange Tracker Comments and Talking to Customers (Information Technology Support)
-
-
Orange Tracker Create a Ticket for a Customer (Information Technology Support)
-
Orange Tracker Service Level Agreements (Information Technology Support)
-
-