As part of our commitment to continuously improve and evolve our services, we are excited to announce a significant transition in the infrastructure of our Answers knowledge base. We are moving to a cloud environment to enhance accessibility, application integration, and efficiency.
Key Changes: In line with this transition, we would like to inform our users that we will no longer be supporting the use of private spaces within the Answers knowledge base.
Alternative Solutions: Our team has successfully identified alternative options that are currently available through Syracuse University. While you are not restricted to these options, they have been thoroughly considered to aid in a transition that aligns with your specific needs and previous use of private spaces in Answers.
Syracuse University ITS department does not directly support the suggested alternatives. Although the department provides licensing and technical support, users are solely responsible for the functionality of these alternatives. Tarining materials for use can be found above. Any additional support questions should be direct to your departmental IT support or by contacting the ITS Helpdesk by email: help@su-jsm.atlassian.net by phone: 315.443.2677