Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Answers
Answers Knowledge Base
Teams
, (opens new window)
School of Information Studies
Results will update as you type.
  • Administrative Guidelines & Policies
  • Admissions & Recruiting
  • Answers Documentation Style Guide
  • Budget, Payroll & HR
  • Career Services and Professional Development
  • iSchool Undergraduate Student Support Program
  • Facilities
  • Marketing and Communications
  • Student Services
  • Technology Services
    • Contacting Technology Services
    • Research Resources
    • Technology Resources
      • Technology resources for Faculty and Staff
        • Answers
        • Hardware and Software Support
        • Microsoft Exchange - SUMail - Shared Mailboxes
          • E-Mail Phishing Scams
          • Exchange E-Mail clients
            • Troubleshooting
            • Setup Outlook App on Mobile Devices
              • Tips & FAQ
          • Setting up delegate access
          • Add Calendars
        • Networking
        • Printing Resources
        • Resource Calendars
        • Secured Data Access
        • Web Applications
        • Quick Assist
        • Enable Camera/Mic on Windows - (Teams, Zoom, Collaborate)
        • Room Headset and Camera Setup Instructions
        • Qualtrics
        • Guides and how-to's
        • Information and services overview
        • FAQ and troubleshooting
      • Technology Resources for Students and Instructors
      • Policies and procedures
      • Tech resources for Faculty and Staff
    Calendars
/
Tips & FAQ
Updated Jul 01

    Tips & FAQ

    These instructions are provided as guidance. If you experience difficulties feel free to contact the iSchool Helpdesk via emailing  ischoolit@ot.syr.edu or call 315-443-4490

    Accessing the in-app help

    1. In the Outlook app, tap the 

       Menu button.

    2. Tap the 

      Settings button.

    3. Tap Help & Feedback.

    4. Tap FAQs.

    5. Select the topic you want to explore.

    Turning off the Focused Inbox

    1. In the Outlook app, tap the 

       Menu button.

    2. Tap the 

      Settings button.

    3. Toggle Focused Inbox off.

    4. If you don't want your email grouped by subject, toggle Organize mail by thread off.

    Sync Contacts on iOS

    1. Tap the 

      Menu button.

    2. Tap the 

      Settings button.

    3. Tap your Exchange account under Accounts.

    4. Toggle Save Contacts on.

    Duplicate Notifications and Contacts

    If you are receiving duplicate email or calendar notifications or have duplicates in your device's contact list, make sure you are not syncing your Exchange account using another app on your device.





    , multiple selections available,
    {"serverDuration": 9, "requestCorrelationId": "3c4ce0c5bbed40ad9378a3302a3742de"}