IT Related Troubleshooting
Our Walk In Center, located at 1-227 CST in the Life Sciences Complex, offers IT related support to any student, alumni, faculty or staff.
Are you a faculty or staff member? Please be aware that our location does not contain administrators of your campus account and our assistance may be limited. Staff and faculty are also unable to leave their computer with student consultants for extended troubleshooting. For this reason we encourage you to consult your department specific IT personnel for support with your devices. Feel free to contact the help desk Mon-Fri 8a-5p est For support of the information above, contact the ITS Help Desk by calling at 315-443-2677 or visit is during our full time staff hours of Mon-Thu 9a-5p and Fridays 9a-3p est for best results.
Walk in Center Hours of Operation
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Devices We Support
Please see the list below to ensure that we support your device. , by emailing help@syr.edu, or by visitng us at the ITS Service Center. Further information regarding hours and location can be found on the ITS Service Center page.
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Supported Devices
If your device or operating system are is not listed, still feel free to stop in for support, but please be advised that our ability to support you your device may be limited by the device, the hardware manufacturer or the operating system developer.
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Apple Computers
Any Mac Apple computer with OS X macOS 10.6 13 or newer. OS X 10.5 or older may require additional software purchased at another location in order to be supported.
Windows Computers
Any Windows computer with Windows 7 or newer. Windows Vista and older is no longer supported on campus and may require upgrading to a newer version of Windows for desired outcome.
Cell Phones
iOS 7 or newer. Android 4.0 or newer. Black 7.1 or newer. Windows Phone version 8 or newer. If you have an older version than listed, your phone may not be able to update to the latest version, often the requirement for configuration.
Tablets
iOS 7 or newer. Android 4.0 or newer. 10
Smartphone or Tablet
iOS 12 or newer
Android 9 (Pie) or newer
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| If you have an older version of software than what listed above, your device may not be able to update to |
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| a compatible version, |
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| which is a requirement for configuration. |
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Gaming Systems and Streaming Devices
We do not support the software related to these devices, however, we can assist in the event that they are unable to connect to the wired residential network.
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| title | Wired Only |
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an approved network connection on campus.
Game consoles (e.g. Xbox,
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Playstation,
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Nintendo) and other devices such as
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VoIP phones, TiVo, Slingbox, AppleTV, and Smart TVs
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are not allowed on the AirOrangeX wireless network.
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These devices must be connected to
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Printers
Software configuration only. Mechanical and physical defects are unable to be repaired and will require third party interaction.
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Users who use alternative operating systems, such as Ubuntu, can still stop in for support, however our alternative operating systems are not supported on campus and results will vary on a case by case basis. You are encouraged to stop in during our full time staff hours Mon-Thu 9a-5p and Fridays 9a-3p est. |
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Included Services
Please choose the service that best describes your needs.
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Email Account Setup
AirOrangeX Configuration
Upgrade Your Operating System
Restore Your to Factory Setting
Quarantine Removal
When a machine containing malicious software is detected by the information security groups it will be removed from the campus network via a quarantine.
Data Backup
Software Installation and Support
We can install any software included with your Office 365 Pro Plus program or purchased at a third party location.
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The ITS Walk In Center does not sell licensed software. Many programs can be purchased through our university bookstore located at |
Hardware Related Issues
The ITS Walk In Center does not provide hardware related repairs. Depending on the condition of your Mac, we may be able to determine if your symptoms are related to a hardware issue. If you suspect a hardware failure
Getting to the Service Center
The ITS Walk In Center is located at 1-227 CST in the Life Sciences Complex.Directions can be found here.
Gadgets&Games or hardlined wired residential network, ResNet.
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Please be aware that our location does not contain administrators of your campus account and our our ability to assist is limited. Staff and faculty are also unable to leave their computers with student consultants for extended troubleshooting or software updates. |