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Android Phones and Tablets vary widely between platforms and versions.

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We strongly recommend using the Microsoft Outlook App

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 offered in the Google Play Store

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titlePreparing Exchange for SUMail

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as it offers the best experience when using your SUMail account.
 


Table of Contents

Table of Contents
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Download and

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Install Outlook

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Note: The screens you say may vary by Android operating system version.

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Visit the Google Play Store to download and

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Google Play Store SearchImage Removed

2.  Install Microsoft Outlook App

Download Microsoft Outlook AppImage Removed

3.  Enter your Netid@syr.edu into the email address line and click Continue.

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4. Enter your NetID password and click "Sign In".

enter password and sign inImage Removed

Configuring SUmail to Android Phones

This is a basic visual representation. Each version of the Android/Kindle operating system will look slightly different. Please click the images to enlarge.

Step 1 - Navigate to your apps and open up the Accounts app.

Accounts under settingsImage Removed

Step 2 - Select Add account

Add accountImage Removed

Step 3- Select Email

Email under AccountsImage Removed    Other EmailImage Removed

Step 4 - Select Account Type

Select "Microsoft Exchange ActiveSync" as the account type.

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Step 5 - Enter Your Credentials

Type in your email and password, be sure to uncheck 'Automatically configure account' if prompted.

Add SumailImage Removed

Step 6 - Verify Server Settings

If required, you will be brought to this page. Insert your sumail email address into the domain\username, password remains your sumail password and the exchange server should be outlook.office365.com. Then click next.

verify credentials page before proceedingImage Removed

Can't Sync the Email Account?

If your device is not seeing any of the SU wireless networks, or you simply can't connect to AirOrangeHelp, you may be having software or hardware related issues with the device. We recommend contacting the ITS Service Center for further assistance.

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install Outlook.

Install button on Google Play StoreImage Added


Configuring the Outlook app for first time users
 

Expand
titleClick here for steps to add your account to Outlook for the first time
  1. Once you have installed the Outlook app, open it.
     
  2. Click on Add Account.

    add account blue buttonImage Added
     
  3. On the 'Add Account' screen, enter your full email address (e.g. NetID@syr.edu)

    Add account screenImage Added
     
  4. Click Continue.
     
  5. Enter your NetID password on the Office 365 sign in page and select Sign In.
         a. Subsequently, you will also need to verify your identity with your two-factor authentication method (MFA/2FA).

    Office 365 password pageImage Added2FA Code PageImage Added
     
  6. Your account will be added to the Outlook app.


Removing an email account from Outlook 
 

Expand
titleClick here for steps to remove your email account from Outlook
  1. Launch the Outlook app.
     
  2. At the top left, select the menu icon, tap Settings.

    setting icon in pull out trayImage Added
     
  3. Tap the account you would like to remove.

    Mail accounts screenImage Added
     
  4. A new window will appear. Tap Delete Account.
     
    delete account screenshotImage Added
     
  5. A small menu will appear, tap Delete.

    secondary delete buttonImage Added
     
  6. Fully quit the application.


Adding an email account to Outlook 
 

Expand
titleClick here for steps on how to add an email account to Outlook
  1. Launch the Outlook app.
     
  2. At the top left, select the menu icon, tap Settings.

    setting icon in pull out trayImage Added

  3. On the 'Add Account' screen, enter your full email address (e.g. NetID@syr.edu)

    Add account screenImage Added
     
  4. Click Continue.
     
  5. Enter your NetID password on the Office 365 sign in page and select Sign In. 
         a. Subsequently, you will also need to verify your identity with your two-factor authentication method (MFA/2FA).

    Office 365 password pageImage Added2FA Code PageImage Added
     
  6. Your account will be added to the Outlook app.
     

 

Additional set-up instructions for native mail apps

As a wealth of technology continues to wash over us all, there continues to be many nuances in native mail applications. Due to this ever changing landscape, we recommend reviewing the settings/instructions for how to use your device specific mail app on device manufacturer's website.



To remove an account from native mail apps

Due to the variety of mobile devices that run Android, we recommend reviewing the manufacturers website for instructions on how to remove an email account from their respective mail apps. 

Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by visiting us at the ITS Service Center. Further information regarding hours and location can be found on the ITS Service Center page.