Android Phones and Tablets vary widely between platforms and versions.
...
We strongly recommend using the Microsoft Outlook App
...
offered in the Google Play Store
...
| title | Preparing Exchange for SUMail |
|---|
...
as it offers the best experience when using your SUMail account.
Table of Contents
| Table of Contents | ||||
|---|---|---|---|---|
|
...
Download and
...
Install Outlook
...
Note: The screens you say may vary by Android operating system version.
...
Visit the Google Play Store to download and
...
2. Install Microsoft Outlook App
3. Enter your Netid@syr.edu into the email address line and click Continue.
4. Enter your NetID password and click "Sign In".
Manually Configuring SUMail to Android Tablets
Images are courtesy of Android 5.0.2 (Lollipop). For Newer versions of Androids, it is suggested to configuring by using the Outlook App as described above.
Step 1 - Open the Settings App
Step 2 - Open the Email App Settings
Click on "Applications" and then select "Email". If you have an account already, select "Add account". If you do not have an account, skip to the next step.
Step 3 - Configure Your Account
Enter the syr.edu email and password and click "Done". If you are greeted by the error below, click "Edit Details" and select "Manual Setup".
Select "Microsoft Exchange Activesync".
The android mail app automatically inputs a "\" in the Domain/username. Remove this and enter the full email address. You'll want to have the student enter the netid password.
The server will be outlook.office365.com. Be sure to also leave "Use secure connection (SSL)" checked. Click "Next".
Exchange Accounts
Some students (usually grad students) can have an AD account. If so, use the same process while using the server exchange.syr.edu.
Step 4 - Activate the Mail App and Approve Security Administration
You'll be prompted to activate the mail application. Click "OK".
Approve remote security administration. This is a requirement to sync your account.
Step 5 - Select Sync Options
Select the desired account options and sync-able items and hit "Next".
Screen Unlock Settings - Exchange Users
Exchange account users are required to have a screen lock enabled. Hitting next will prompt the screen unlock settings window. Enabling any of the options will allow the account to be synced to the device.
Step 6 - Name your Account
The email account can be named anything. Select "Next" when done.
If this is your first email account, you'll be prompted to active the device administrator.
You will automatically be entered into the account. If not, return to the home screen and select the mail application. If multiple accounts are synced, the student should select the one with the name they just created.
Can't Sync the Email Account?
Make sure the device has a connection to a network (wired or wireless).
Revisit the configuration. Ensure that Microsoft Exchange ActiveSync was selected and the server outlook.office365.com was used.
Can they log into SUMail? Have them attempt to do so. If they indicate they log into their mail at exchange.syr.edu (some grad students), use the server exchange.syr.edu. If necessary, have the student verify their credentials on our NetID self-service page.
Configuring SUmail to Android Phones
This is a basic visual representation. Each version of the Android/Kindle operating system will look slightly different. Please click the images to enlarge.
Step 1 - Navigate to your apps and open up the Accounts app.
Step 2 - Select Add account
Step 3- Select Email
Step 4 - Select Account Type
Select "Microsoft Exchange ActiveSync" as the account type.
Step 5 - Enter Your Credentials
Type in your email and password, be sure to uncheck 'Automatically configure account' if prompted.
Step 6 - Verify Server Settings
If required, you will be brought to this page. Insert your sumail email address into the domain\username, password remains your sumail password and the exchange server should be outlook.office365.com. Then click next.
Can't Sync the Email Account?
If your device is not seeing any of the SU wireless networks, or you simply can't connect to AirOrangeHelp, you may be having software or hardware related issues with the device. We recommend contacting the ITS Service Center for further assistance.
...
install Outlook.
Configuring the Outlook app for first time users
| Expand | ||
|---|---|---|
| ||
|
Removing an email account from Outlook
| Expand | ||
|---|---|---|
| ||
|
Adding an email account to Outlook
| Expand | ||
|---|---|---|
| ||
|
Additional set-up instructions for native mail apps
As a wealth of technology continues to wash over us all, there continues to be many nuances in native mail applications. Due to this ever changing landscape, we recommend reviewing the settings/instructions for how to use your device specific mail app on device manufacturer's website.
To remove an account from native mail apps
Due to the variety of mobile devices that run Android, we recommend reviewing the manufacturers website for instructions on how to remove an email account from their respective mail apps.
Getting Help
For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by visiting us at the ITS Service Center. Further information regarding hours and location can be found on the ITS Service Center page.