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Configuring SUMail to Android Tablets

Images are courtesy of Android 5.0.2 (Lollipop). New android phones with this OS will have similar configuration.

Step 1 - Enter the Settings App

From the home screen, enter the settings menu.

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Step 2 - Select AirOrangeX

Ensure that you are selecting AirOrangeX as there will be many available networks.

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Step 3 - Select Security Type and Enter Credentials

Leave EAP method aas "PEAP". Under Phase 2 authentication, select "MSCHAPV2".

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Step 4 - Enter Credentials and Connect

Under Identity and password, enter your netid credentials. Note: No other field will require attention. Click "Connect". 

AoX will now indicating that it is connection. Once an IP address is assigned your device will be "Connected". 

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The device should now be connect to AirOrangeX. 

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titleDirect to Getting Connected Page

 Unlike the Xpress connect process, a browser will not open. ITS recommends that all students of android devices make note of our getting connected page at its.syr.edu/gettingconnected.

Can't Connect?

If your device is not seeing any of the SU wireless networks, or you simply can't connect to AirOrangeHelp, you may be having software or hardware related issues with the device. We recommend contacting the ITS Service Center for further assistance.

If the device will not complete the authentication step, please have the student verify their credentials on our NetID self service page.

Be sure the date and time are correctly configured. It is located in the settings app under the "General Tab". You'll see a "Date and time" section. 

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Connecting an Android Device to SUMail

Images are courtesy of Android 5.0.2 (Lollipop).

Step 1 - Open the Settings App

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Step 2 - Open the Email App Settings

Click on "Applications" and then select "Email". If you have an account already, select "Add account". If you do not have an account, skip to the next step.

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Step 3 - Configure Your Account

Enter the syr.edu email and password and click "Done". If you are greeted by the error below, click "Edit Details" and select "Manual Setup".

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Select "Microsoft Exchange Activesync".

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The android mail app automatically inputs a "\" in the Domain/username. Remove this and enter the full email address. You'll want to have the student enter the netid password.

The server will be outlook.office365.com. Be sure to also leave "Use secure connection (SSL)" checked. Click "Next".

 

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titleExchange Accounts

Some students (usually grad students) can have an AD account. If so, use the same process while using the server exchange.syr.edu.

Step 4 - Activate the Mail App and Approve Security Administration

You'll be prompted to activate the mail application. Click "OK".

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Approve remote security administration. This is a requirement to sync your account. 

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Step 5 - Select Sync Options

Select the desired account options and sync-able items and hit "Next".

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titleScreen Unlock Settings - Exchange Users

Exchange account users are required to have a screen lock enabled. Hitting next will prompt the screen unlock settings window. Enabling any of the options will allow the account to be synced to the device.

Step 6 - Name your Account

The email account can be named anything. Select "Next" when done. 

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If this is your first email account, you'll be prompted to active the device administrator. 

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You will automatically be entered into the account. If not, return to the home screen and select the mail application. If multiple accounts are synced, the student should select the one with the name they just created.

Can't Sync the Email Account?

Make sure the device has a connection to a network (wired or wireless).

Revisit the configuration. Ensure that Microsoft Exchange ActiveSync was selected and the server outlook.office365.com was used.

Can they log into SUMail? Have them attempt to do so. If they indicate they log into their mail at exchange.syr.edu (some grad students), use the server exchange.syr.edu. If necessary, have the student verify their credentials on our NetID self-service page.

Configuring SUmail to Android Phones

This is a basic visual representation. Each version of the Android/Kindle operating system will look slightly different. Please click the images to enlarge.

Step 1 - Navigate to your apps and open up the Accounts app.

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Step 2 - Select Add account

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Step 3- Select Email

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Step 4 - Select Account Type

Select "Microsoft Exchange ActiveSync" as the account type.

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Step 5 - Enter Your Credentials

Type in your email and password, be sure to uncheck 'Automatically configure account' if prompted.

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Step 6 - Verify Server Settings

If required, you will be brought to this page. Insert your sumail email address into the domain\username, password remains your sumail password and the exchange server should be outlook.office365.com. Then click next.

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Can't Sync the Email Account?

If your device is not seeing any of the SU wireless networks, or you simply can't connect to AirOrangeHelp, you may be having software or hardware related issues with the device. We recommend contacting the ITS Service Center for further assistance.

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Download and Install Outlook

Visit the Google Play Store to download and install Outlook.

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Configuring the Outlook app for first time users
 

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titleClick here for steps to add your account to Outlook for the first time
  1. Once you have installed the Outlook app, open it.
     
  2. Click on Add Account.

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  3. On the 'Add Account' screen, enter your full email address (e.g. NetID@syr.edu)

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  4. Click Continue.
     
  5. Enter your NetID password on the Office 365 sign in page and select Sign In.
         a. Subsequently, you will also need to verify your identity with your two-factor authentication method (MFA/2FA).

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  6. Your account will be added to the Outlook app.



Removing an email account from Outlook 
 

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titleClick here for steps to remove your email account from Outlook
  1. Launch the Outlook app.
     
  2. At the top left, select the menu icon, tap Settings.

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  3. Tap the account you would like to remove.

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  4. A new window will appear. Tap Delete Account.
     
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  5. A small menu will appear, tap Delete.

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  6. Fully quit the application.



Adding an email account to Outlook 
 

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titleClick here for steps on how to add an email account to Outlook
  1. Launch the Outlook app.
     
  2. At the top left, select the menu icon, tap Settings.

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  3. On the 'Add Account' screen, enter your full email address (e.g. NetID@syr.edu)

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  4. Click Continue.
     
  5. Enter your NetID password on the Office 365 sign in page and select Sign In
         a. Subsequently, you will also need to verify your identity with your two-factor authentication method (MFA/2FA).

    Office 365 password pageImage Added2FA Code PageImage Added
     
  6. Your account will be added to the Outlook app.
     

 


Additional set-up instructions for native mail apps

As a wealth of technology continues to wash over us all, there continues to be many nuances in native mail applications. Due to this ever changing landscape, we recommend reviewing the settings/instructions for how to use your device specific mail app on device manufacturer's website.




To remove an account from native mail apps

Due to the variety of mobile devices that run Android, we recommend reviewing the manufacturers website for instructions on how to remove an email account from their respective mail apps. 

Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by visiting us at the ITS Service Center. Further information regarding hours and location can be found on the ITS Service Center page.