Versions Compared

Version Old Version 35 New Version Current
Changes made by

Corinne Sartori

Teagan Dow

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Updated SVC address.

Instructions

  1. If this is the first e-mail account on your Android, open the application drawer and selectSettings > Account & Sync on the bottom touch Add Account
  2. Tap Exchange ActiveSync  (NOTE; some phones may refer to this as "Corporate")
  3. Tap in the Email Address box and enter your full e-mail address (for example, Netid@syr.edu).
  4. Tap in the Password box and enter your password.
  5. Tap Next on the lower right-hand corner of the screen.
  6. In the Domain/Username enter your full Email Address making sure you remove the "\" eg;netid@syr.edu
  7. In the Password box leave what is there.
  8. For corporate sync press the menu button to manual set-up to change server settings. change server to m.outlook.com
  9. Tap in the Exchange Server box and enter m.outlook.com if your SUMail account has not yet been upgraded to the latest Office 365 interface.  If your SUmail account has been upgraded, use outlook.office365.com for the incoming mail server.  See SUmail Upgrade for information on how to determine if your SUmail account has been upgraded.   (NOTE:  if your SUmail account has not yet been upgraded, and using m.outlook.com generates an error, use the "Server Name" value from the "IMAP Setting" section which you can obtain using the instructions in "Get Information using the Web Interface to configure Apple Mail" below).
  10. Leave "Use Secure Connection" checked
  11. Make sure "Accept All SSL Certificates" (SSL) is checked also.
  12. If the keyboard is present press "Done".
  13. Tap Next
  14. Choose how and what type of information you want to synchronize in the Account Options page.
  15. Tap Next
  16. Enter an account name like "SUmail" or "My E-mails".
  17. Enter an outgoing message display name.
  18. Tap "Done"..

 

Get information using the Web Interface to configure Apple Mail

  1. Open a browser and log into your SUmail account using the web interface at: https://sumail.syr.edu.
  2. Select "Options" in the top right of the main mail screen and then "See All Options..."
  3. If you are not already on the "Account" page, select it.
  4. Select "Settings for POP, IMAP, and SMTP access..."

A screen like this one will appear.  Write down or screen shot the setting values listed under "IMAP setting" and "SMTP setting."  You will need these when you configure Apple Mail manually.

Note
titleIMPORTANT

The values for your account may differ. Make note of the values for SMTP and IMAP for your specific account.

 

EXAMPLE of possible settings:
Image Removed

Visual Guide

This is a basic visual representation. Each version of the Android/Kindle operating system will look slightly different.

Info
iconfalse
titleCompatibility

 This has been tested on both Android Phones and Tablets. For help contact ITS at 315-443-2677

 

...

Android Phones and Tablets vary widely between platforms and versions. We strongly recommend using the Microsoft Outlook App offered in the Google Play Store as it offers the best experience when using your SUMail account.
 


Table of Contents

Table of Contents
maxLevel2
minLevel2

Download and Install Outlook

Visit the Google Play Store to download and install Outlook.

Install button on Google Play StoreImage Added


Configuring the Outlook app for first time users
 

Expand
titleClick here for steps to add your account to Outlook for the first time
  1. Once you have installed the Outlook app, open it.
     
  2. Click on Add Account.

    add account blue buttonImage Added
     
  3. On the 'Add Account' screen, enter your full email address (e.g. NetID@syr.edu)

    Add account screenImage Added
     
  4. Click Continue.
     
  5. Enter your NetID password on the Office 365 sign in page and select Sign In.
         a. Subsequently, you will also need to verify your identity with your two-factor authentication method (MFA/2FA).

    Office 365 password pageImage Added2FA Code PageImage Added
     
  6. Your account will be added to the Outlook app.


Removing an email account from Outlook 
 

Expand
titleClick here for steps to remove your email account from Outlook
  1. Launch the Outlook app.
     
  2. At the top left, select the menu icon, tap Settings.

    setting icon in pull out trayImage Added
     
  3. Tap the account you would like to remove.

    Mail accounts screenImage Added
     
  4. A new window will appear. Tap Delete Account.
     
    delete account screenshotImage Added
     
  5. A small menu will appear, tap Delete.

    secondary delete buttonImage Added
     
  6. Fully quit the application.


Adding an email account to Outlook 
 

Expand
titleClick here for steps on how to add an email account to Outlook
  1. Launch the Outlook app.
     
  2. At the top left, select the menu icon, tap Settings.

    setting icon in pull out trayImage Added

  3. On the 'Add Account' screen, enter your full email address (e.g. NetID@syr.edu)

    Add account screenImage Added
     
  4. Click Continue.
     
  5. Enter your NetID password on the Office 365 sign in page and select Sign In. 
         a. Subsequently, you will also need to verify your identity with your two-factor authentication method (MFA/2FA).

    Office 365 password pageImage Added2FA Code PageImage Added
     
  6. Your account will be added to the Outlook app.
     

 

Additional set-up instructions for native mail apps

As a wealth of technology continues to wash over us all, there continues to be many nuances in native mail applications. Due to this ever changing landscape, we recommend reviewing the settings/instructions for how to use your device specific mail app on device manufacturer's website.



To remove an account from native mail apps

Due to the variety of mobile devices that run Android, we recommend reviewing the manufacturers website for instructions on how to remove an email account from their respective mail apps. 

Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by visiting us at the ITS Service Center. Further information regarding hours and location can be found on the ITS Service Center page.