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Native request archiving functionality is built into our current variant of Jira Service Management. Archiving a request removes it from all searches, filters, and dashboardsdashboards, and from the customer’s portal view. An archived request is only accessible via a direct link to the request, or by selecting the Archived Issues button in the bottom left of the project sidebar. It can also be accessed via the following URL: https://su-jsm.atlassian.net/jira/servicedesk/projects/{projectKey}/issues/archive
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