CDI Applications
The CDI Applications (previously AASC Systems) team is part of the Information Technology Services department at Syracuse University and is responsible for the administration of select enterprise-level cloud applications. See below for the list of supported services.
Services
Answers Documentation
Answers is Syracuse University’s knowledge base solution for all public departmental, college, and general collaboration content, powered by Atlassian Confluence Cloud. Even though most content in Answers is publicly available to anonymous users, some content in Answers may be restricted and authentication may be required. Search This Section Getti
Orange Tracker Documentation
Orange Tracker (OT) is Syracuse University’s request, service, and support management solution, powered by Atlassian Jira Service Management. Orange Tracker has highly configurable workflow, permission, and notification schemes to suit varying requirements for comprehensive start-to-finish processing of requests. Orange Tracker is comprised of two
Google Workspace Documentation
A Syracuse University Google Workspace account is provided by default to all users with an active NetID. Search This Section General Topics Support Section Label(s) Google general
Listserv Documentation
Listserv is an email-based communication platform that allows groups of people to exchange messages efficiently through a centralized mailing list. Managing a listserv involves organizing and maintaining a streamlined communication channel for a specific community, organization, or interest group. Search This Section List Manager Topics Support Sec
Support
For general support regarding any of these services, please use the Self Service Help Center to access self-help documentation and/or raise support requests. Alternatively, an email can be submitted to help@syr.edu to raise a support request.