IT Related Troubleshooting
Our Walk In Center, located at 1-227 CST in the Life Sciences Complex, offers IT related support to any individual with an SUID #. This includes both current and previous students as well as alumni.
Are you a faculty or staff member? We are able to help in most cases, but know that we are not the administrators of your account and our assistance may be limited. Staff and faculty are also unable to leave their computer with student consultants. For this reason we encourage you to consult your department specific IT personnel for support with your devices. If you do decide to stop in, we will do our best to assist you and point in to the correct personnel when necessary.
The ITS Walk In Center currently supports computers with Apple OSX 1.6 or newer and Windows Vista or Newer. All cellphones, tablets and gaming systems are welcome.
| Note | ||
|---|---|---|
| ||
Users who use alternative operating systems, such as Ubuntu, can still stop in for support, however our alternative operating systems are not supported on campus and results will vary on a case by case basis. You are encouraged to stop in during our full time staff hours Mon-Thu 9a-5p and Fridays 9a-3p est. |
Included Services
Please choose the service that best describes your needs.
| Table of Contents | ||||
|---|---|---|---|---|
|
Email Account Setup
AirOrangeX Configuration
Upgrade My Operating System
Restore to Factory Setting
Data Backup
Software Installation and Support
We can install any software included with your Office 365 Pro Plus program or purchased at a third party location.
| Info | ||
|---|---|---|
| ||
The ITS Walk In Center does not sell licensed software. Many programs can be purchased through our university bookstore located at |
Hardware Related Issues
The ITS Walk In Center does not provide hardware related repairs. Depending on the condition of your Mac, we may be able to determine if your symptoms are related to a hardware issue. If you suspect a hardware failure
Getting to the Service Center
The ITS Walk In Center is located at 1-227 CST in the Life Sciences Complex.Directions can be found here.
For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by visitng us at the ITS Service Center. Further information regarding hours and location can be found on the ITS Service Center page.
...
Supported Devices
If your device or operating system is not listed, still feel free to stop in for support, but please be advised that our ability to support your device may be limited by the device, the hardware manufacturer or the operating system developer.
Apple Computers
Any Apple computer with macOS 10.13 or newer
Windows Computers
Any Windows computer with Windows 10
Smartphone or Tablet
iOS 12 or newer
Android 9 (Pie) or newer
| Warning |
|---|
| If you have an older version of software than what listed above, your device may not be able to update to a compatible version, which is a requirement for configuration. |
...
Gaming Systems and Streaming Devices
We do not support software related to these devices, however, we can assist in the event that they are unable to connect an approved network connection on campus.
Game consoles (e.g. Xbox, Playstation, Nintendo) and other devices such as VoIP phones, TiVo, Slingbox, AppleTV, and Smart TVs are not allowed on the AirOrangeX wireless network. These devices must be connected to Gadgets&Games or hardlined wired residential network, ResNet.
...
| Info | ||
|---|---|---|
| ||
Please be aware that our location does not contain administrators of your campus account and our our ability to assist is limited. Staff and faculty are also unable to leave their computers with student consultants for extended troubleshooting or software updates. |