The FAQ page below This How-To page has been developed for users interested in finding common questions and answers answers to commonly asked questions about the Syracuse University OrangeNow mobile app. Please note that additional questions may be added at any time.
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The app is designed for Apple and Android phones and tablets. Links to the stores can be found here: https://its.syr.edu/orangenow |
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If you need to select a different persona, choose the avatar icon at the top right corner of the app. Then click on the My Persona bar to switch to a different persona.  |
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Select the User icon at the top of the screen and select Signed in to Services
Next, select the service you want to sign out of. Your options will be Syracuse NetID or Blackboard.  The app will sign you out and send you back to the main page. You’ll also see a message stating you have been signed out of the service you selected. |
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The OrangeNow app has a feature to reset the app. This option is for clearing issues within the app.
This will restart the app and you will need to select a persona/experience. |
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ITS will help solve technical issues and has a form to help guide you to submit your issue. OrangeNow Technical Issue Form |
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