Filters
Search Issues
Project = and more filters, customer request type=
Select
Menu
Bulk Change work items
Step 1 Choose Issues > select all (limited to 1000 items at once) or specific tickets by checking the boxes on the left
Scroll to bottom, select Next
Step 2 Choose bulk action > Move Issues > Next
Step 3 Select Destination Project > Next
*match or create necessary component fields
*select the appropriate customer request type based on the filtered option above (ex. Email)
Step 4 Confirm ChangesUse the following steps to perform a bulk update (e.g., move issues between projects and modify customer request types). Please note: Jira allows bulk changes for up to 1,000 issues at a time.
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Step 1: Filter the Relevant Issues
Navigate to Filters
Use JQL or the basic search to locate the tickets you want to update. A sample JQL query might look like:
| Code Block |
|---|
project = [ProjectKey] AND "Customer Request Type" = [RequestType] |
Add any additional filters as needed (e.g., status, assignee, component).
Once your search results are accurate, click the “...” menu (More) in the top-right corner and select Bulk change work items.
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Step 2: Select Issues
On the Choose Issues screen:
Check the box next to each issue you want to update.
To select all on the page (up to 1,000 issues), use the checkbox at the top-left of the issue list.
Scroll to the bottom of the page and click Next.
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Step 3: Choose Bulk Action
From the list of available bulk operations, select Move Issues.
Click Next.
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Step 4: Set Destination Project and Fields
Choose the destination project from the dropdown.
Click Next.
On the next screens:
Match or set values for required fields in the destination project (e.g., Components, Issue Type, Priority, etc.).
For the Customer Request Type field:
Select the appropriate request type that matches your initial filter (e.g., “Email”).
If the matching request type does not exist in the target project, you may need to create it or consult with a Jira admin.
Click Next after completing each field-mapping screen.
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Step 5: Review and Confirm
Review the changes summary to ensure all field mappings and issue selections are correct.
Click Confirm to execute the bulk move.
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⚠️ Important Notes
You must have Bulk Change and Move Issues permissions for both the source and destination projects.
Always test with a small batch before making large-scale changes.