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titleHow do I download the app?

The app is designed for Apple and Android phones and tablets. Links to the stores can be found here: https://its.syr.edu/orangenow

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titleHow do I reset the app?

The OrangeNow app has a feature to reset the app.

  • Open the OrangeNow app

  • Click on the avatar icon at the top right corner

  • Select Settings

  • Find and select the Reset this app button

  • You’ll get a pop-up to confirm, and click OK to reset

This will restart the app and you will need to select a persona/experience.

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titleHow do I choose a different persona/experience?

If you need to select a different persona, choose the avatar icon at the top right corner of the app. Then click on the My Persona bar to switch to a different persona.

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titleHow can I sign out of services?

Select the User icon at the top of the screen and select Signed in to Services

menu_screen.png

Next, select the service you want to sign out of. Your options will be Syracuse NetID or Blackboard.

sign_out.png

The app will sign you out and send you back to the main page. You’ll also see a message stating you have been signed out of the service you selected.

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titleHow do I reset the app?

The OrangeNow app has a feature to reset the app.

  • Open the OrangeNow app

  • Click on the avatar icon at the top right corner

  • Select Settings

  • Find and select the Reset this app button

  • You’ll get a pop-up to confirm, and click OK to reset

This will restart the app and you will need to select a persona/experience.

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titleI have a technical issue, how can I request help?

ITS will help solve technical issues and has a form to help guide you to submit your issue. OrangeNow Technical Issue Form

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