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Need help? Call 315-443-2677! Our IT consultants will review any issues related to your campus account(s), general computer or any questions you may have.

Hours of Operation

Note: For more efficient service, please have your SUID or NetID available so we may properly identify the account(s) in question.

Whether its an IT related issue or you simply have an inquiry, send an email to help@syr.edu 24/7 and the next available consultant will assist you or connect you with the proper IT personnel or department. 

Note: Never include sensitive personal information such as your password(s) or social security number. Help requests requiring full time staff verifying this information will require a phone interaction or ITS Service Center visit.

Open 7 days a week, the ITS Service Center is located at 1-227 CST behind the Milton Atrium. Here we offer a wide variety of services, including software related support, virus removal, diagnostics and troubleshooting included for all students. Be sure check our supported devices list, which includes the most commonly owned devices and operating systems of our student. Hours of Operation

Staff and faculty should note that the ITS Service Center does not provide U-FixIt or Drop off services to staff and faculty. Tasks that require advanced attention, such as operating system restores and virus removals, should be directed to departmental/organizational unit support personnel. Also note that the students working for the ITS Service Center are not permitted to work on university owned department/university owned equipment. If necessary, it is recommended that you visit during full time staff hours for best results. Full time staff is available during "phone support" hours found here.

Visit our NetID self-service page to activate your NetID or to manage your password. This password is used throughout campus to log into your campus resources including Myslice, SUmail and Blackboard.

Students, Staff, and Faculty need to change their SU NetID password at least once a year.

Note: Parent/Proxy account passwords are set/reset by the student and are not affected by this procedure. Follow our detailed instructions for setting up parent/proxy account access.

Information Technology and Services (ITS) offers a variety of resources for using technology to ensure accessibility for all members of the Syracuse University community. Information and Communication Technology (ICT) Accessibility at SU

means ensuring that all technology is usable by the greatest number of students, faculty and staff possible, including those with disabilities, so that everyone is able to participate to the maximum extent that they can.

ITS provides tools and advice for making your digital documents accessible. Check out the Accessible Technology Toolkit for details.

Protecting your information and devices from unauthorized access and data theft requires your vigilance, especially with the evolving nature of cybercrime. Watch the brief video below to help you protect your stuff and avoid being a victim.

Visit the Secure'cUse home page often and follow us on Twitter and Facebook for news about more relevant IT security news and events.

Learning Environments and Media Production (LEMP) provides academic technology services including classroom support, classroom technology consultations, classroom equipment loans, and much more.

Check out our online Classroom Resource Guide for assistance with the unique technology found in each ITS supported classroom.

Need help in a classroom? Contact us during our support hours or email help@syr.edu.