Need help? Call 315-443-2677! Our IT consultants will review any issues related to your campus account(s), general computer or any questions you may have.

Hours of Operation: http://its.syr.edu/supportsvc/

Note: For more efficient service, please have your SUID or NetID available so we may properly identify the account(s) in question.

Whether its an IT related issue or you simply have an inquiry, send an email to help@syr.edu 24/7 and the next available consultant will assist you or connect you with the proper IT personnel or department. 

Note: Never include sensitive personal information such as your password(s) or social security number. Help requests requiring full time staff verifying this information will require a phone interaction or ITS Service Center visit.

Open 7 days a week, the ITS Service Center is located at 1-227 CST behind the Milton Atrium. Here we offer a wide variety of services, including software related support, virus removal, diagnostics and troubleshooting included for all students. Be sure check our supported devices list, which includes the most commonly owned devices and operating systems of our student. Hours of Operation

Staff and faculty should note that the ITS Service Center does not provide U-FixIt or Drop off services to staff and faculty. Tasks that require advanced attention, such as operating system restores and virus removals, should be directed to departmental/organizational unit support personnel. Also note that the students working for the ITS Service Center are not permitted to work on university owned department/university owned equipment. If necessary, it is recommended that you visit during full time staff hours for best results. Full time staff is available during "phone support" hours found here.

Visit our NetID self-service page to activate your NetID or to manage your password. This password is used throughout campus to log into your campus resources including Myslice, SUmail and Blackboard.

Students, Staff, and Faculty need to change their SU NetID password at least once a year.

Note: Parent/Proxy account passwords are set/reset by the student and are not affected by this procedure. Follow our detailed instructions for setting up parent/proxy account access.

Information Technology and Services (ITS) offers a variety of resources for using technology to ensure accessibility for all members of the Syracuse University community. Information and Communication Technology (ICT) Accessibility at SU

means ensuring that all technology is usable by the greatest number of students, faculty and staff possible, including those with disabilities, so that everyone is able to participate to the maximum extent that they can.

ITS provides tools and advice for making your digital documents accessible. Check out the Accessible Technology Toolkit for details.

Protecting your information and devices from unauthorized access and data theft requires your vigilance, especially with the evolving nature of cybercrime. Watch the brief video below to help you protect your stuff and avoid being a victim.

Visit this space often and follow us on Twitter and Facebook for news about more relevant IT security news and events.

AirOrangeX (AOX), Syracuse University's high-speed wireless network provides an encrypted secure connection (802.1x) to the SU network.

The wireless network is now available in all University residential facilities, South Campus apartments, and in many University buildings located both on and off campus.  All residential facilities have 100% wireless coverage.  See our wireless locations and hotspots.

AirOrangeGuest wireless access is also available for SU guests on a temporary basis. A tutorial to provide your guests can be found here.

SU is also participating in the Microsoft Student Advantage program. Active staff and faculty can download and install Office desktop applications on up to five computers (PC or Mac) and five mobile devices (iPhone, iPad, Android) for free!

Note that the download link for staff and faculty is available at https://portal.office.com.

When you leave the university, the subscription will expire.  Users must connect the device to the University's network at least once every 30 days for an automatic license check.

Syracuse University established an organizational account in Google Apps for Education (now called G Suite for Education). This organizational account provides Syracuse University’s students, faculty and staff with a wide array of Google cloud-based services and provides new tools for collaboration, teaching and learning.

A list of Google services, SU Google account information, and products accessible through SU Google user accounts is provided on the Google Apps at SU home page.

Note that SU Google accounts are in the format of NetID@g.syr.edu.

Put your hands on desktop computers equipped with high-end software for any needs. Output to laser printers, 3D-printers, and other tools. If you can dream it, you can do it here at the MakerSpace.

The MakerSpace is located at the 029 Kimmel Computer Lab on Syracuse University’s campus.

The SU MakerSpace encourages the campus community to utilize the space for collaborative educational projects. For more information or to request a tour of the SU MakerSpace please please fill out the a contact form hereform or call 315-443-2677.

Information Technology and Services has has public computer labs conveniently  conveniently located around campus for your students to use. The computers are directly connected to the SU campus network, allowing e-mail transactions and Internet access. Note that public computers will remove funds from your print quota (see printing on campus).Click here for a

A full list of software available at every ITS-managed computer lab is available on the public computer labs page.

Some academic departments, such as Maxwell and Newhouse, manage their own labs. To access departmental computer labs, contact the respective academic department or visit School and College Support page.

Note: In order to use any of the computers within the labs, you must have a valid NetID and password.

All active users are provided a $20 credit at the beginning of each academic year in August (this $20 credit covers the next 12 months) for printing services in the ITS public computer labs.

The University's online Print Quota Management System automatically tracks the activity of your public printing.

Users can use their print quota at the ITS-managed printers listed here. Find more information on our Printing at Syracuse University home page.

Need to print in your office/department? You'll want to speak to your department/organizational unit support personnel as ITS does not have administrative access to these devices.

Download the Technology Guide in the SU Guides app

The Technology Guide brims with information on educational technologies, student computing resources, basic security concepts, and SU’s technology policies. It includes a campus map that users can browse for technology resources like public computer labs and email stations. Through the Guide, users can receive messages and notifications sent from ITS, and connect to ITS and other users.

To access the Technology Guide, go to the iTunes App Store or the Google Play Store and search for "Syracuse University Guides." Or, visit the Guidebook SU Guides page to have the download link sent to you via text message. Install the SU Guides app, and then download the Technology Guide.  You can also view the guide on the web through the SU Guides mobile site.

Put SU in the palm of your hand with the Syracuse University Mobile app

Syracuse University Mobile is a free mobile application that provides a wealth of current information about SU, including secure access to student information in MySlice. The current version enables students to view their class schedules and grades, view exam schedules, and search for classes. It also enables faculty to view class schedules, rosters and grades. The app delivers the latest University news and events, access to SU’s online directory to search for students, faculty, and staff, campus maps, interactive SU social media, and more. LaundryView lets you see what washers and dryers are available in campus housing, and will send you status alerts for availability and for your load in progress.

For more information and to download, visit the Syracuse University Mobile page.

SURA (Windows)

Depending upon your status with the University such features as Remote Desktop, Connect Drives, Open Email and Network Printing will be available through the SURA interface. To determine your remote access, speak to your departmental/organizational unit support personnel.

Download at https://sura.syr.edu/

Apple OS

While SURA is not intended for Mac users, you are still able to connect remotely to your campus drives.

Instructions for supported operating systems found in Answers.