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While the ITS Help Desk provides support to staff and faculty, we have limited access to many of your accounts and devices on campus. It is important that staff and faculty identify their organizational unit support personnel. These individuals will generally be the administrators of your Syracuse University email account, access to department and/or office resources (such as computers, printers, etc.), and are the support staff that would deploy to your location if necessary. If you have not identified your support personnel the list to do so can be found below. If you have trouble contacting them you are welcome to contact the ITS Help Desk and we will provide the contact information and/or escalate your issue to them directly.
Who should I contact when I have a problem?
Great question! The ITS Help Desk is a great starting point for all of your IT-related support needs (see IT Support Services below). If your inquiry is something that we are unable to directly support, we'll either provide contact the correct personnel or take down as much information as possible and escalate accordingly. As mentioned, we have limited access to some of your resources on campus. We do, however, have the ability to provide NetID account, Myslice, general computing support as well as any of the items listed below. If you have been working with your organizational unit staff on an issue, we encourage you to continue to do so.
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