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While the ITS Help Desk provides support to staff and faculty, we have limited access to many of your accounts and devices on campus. It is important that staff and faculty identify their organizational unit support personnel. These individuals will generally be the administrators of your Syracuse University email account, access to department and/or office resources (such as computers, printers, etc.), and are the support staff that would deploy to your location if necessary. If you have not identifies your support personnel the list to do so can be found herebelow. If you have trouble contacting them you are welcome to contact the ITS Help Desk and we will provide the contact information and/or escalate your issue to them directly.
Departmental/Organizational Unit Contact Information
Who should I contact when I have a problem?
Great question! The ITS Help Desk is a great starting point for all of your IT-related support needs (see IT Support Services below). If your inquiry is something that we are unable to directly support, we'll either provide contact the correct personnel or take down as much information as possible and escalate accordingly. As mentioned, we have limited access to some of your resources on campus. We do, however, have the ability to provide NetID account, Myslice, general computing support as well as any of the items listed below. If you have been working with your organizational unit staff on an issue, we encourage you to continue to do so.
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| Blackboard | Adobe Connect | TurningPoint |
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Blackboard learning management software makes class content available to students via the Internet. Blackboard provides students and instructors with interactive web 2.0 technologies such as blogs and wikis. The Blackboard course management platform also supports video and audio from a variety of web sources including podcasts and v-casts. The Blackboard course management system uses all of these tools to enhance learning, interaction, and collaboration. Check out our introductory video to get started! | Adobe Connect is a secure web conferencing system that all Syracuse University instructors and students can use at no charge. Participants can interact via real-time audio and video, share presentations, and join discussions verbally or by chat. To get started, see our Adobe Connect Pro help pages. | TurningPoint student response system allows students to become active participants in their classroom by submitting responses to interactive questions using a ResponseCard keypad or other hand-held/computer devices. The instructor has the ability to display a graph after students have answered, showing how the class answered as a whole, and letting students assess their course knowledge. |
| Expressions | Turnitin | Ensemble |
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Anyone in the Syracuse University community can create their own website with Expressions. Each user can customize their WordPress site to express themselves and create an online presence. | The Turnitin internet-based plagiarism-detection service checks the originality of student submitted essays. Turnitin can be used to detect plagiarism as well as spelling and use of grammar. Instructors can leave a voice comment with each submitted assignment. Students and instructors can use Turnitin within the Blackboard platform. Turnitin can be access from the building block in Blackboard. | The Ensemble Video Platform simplifies video management and distribution. Videos can be streamed from your course’s Blackboard web page, Sharepoint, Cascade, iTunes/iTunesU, web pages, iPads, and more with the help of Ensemble. |
| Lynda.com | TextHelp Read & Write Gold | Qualtrics |
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Lynda.com is a leading online learning company that helps anyone learn business, technology and creative skills to achieve personal and professional goals. Members have unlimited access to the lynda.com video library of more than 3,600 engaging, top-quality courses, including 275,000 tutorials taught by recognized industry experts. All active students, faculty and staff will have full member privileges. | Read&Write Gold helps all individuals succeed regardless of ability or learning style. Users can access the reading, writing, studying, and research tools they need at school, home, or work. Having text read aloud with dual color highlighting, along with additional support tools, helps every learner gain confidence and work independently at their own pace. Syracuse University maintains a site license for TextHelp Read&Write Gold for PC and Mac and iReadWrite for iPad. The software will soon be installed on the computers in the ITS public computer labs and can now be installed on users’ University- and individually-owned computers. | Qualtrics provides a unique cloud based research/survey tool licensed for all current SU faculty, Students and Staff. Qualtrics is one of the very few survey providers that gives unlimited support to all users. Note: Qualtrics is licensed for all current SU faculty, Students and Staff. Login is achieved through a secure process in which your credentials are never given to Qualtrics. |
IT Resource Access After Retirement, Resignation, etc.
The resources noted above are primarily available to active staff and faculty. If you are leaving the university, please be aware of how your IT resources change after retirement, resignation, etc.
Related Links
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Staff/Faculty Office 365 Download Link
IT Resource Access After Retirement, Resignation, etc.
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