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While the ITS Help Desk provides support to staff and faculty, we have limited access to many of your accounts and devices on campus. It is important that staff and faculty identify their organizational unit support personnel. These individuals will generally be the administrators of your Syracuse University email account, access to department and/or office resources (such as computers, printers, etc.), and are the support staff that would deploy to your location if necessary. If you have not identifies your support personnel the list to do so can be found here. If you have trouble contacting them you are welcome to contact the ITS Help Desk and we will provide the contact information and/or escalate your issue to them directly.
Who should I contact when I have a problem?
Great question! The ITS Help Desk is a great starting point for all of your IT-related support needs. As mentioned, however, we have limited access to some of your resources on campus. We do, however, have the ability to provide NetID account related access
IT Support Services
Information Technology Services (ITS) provides a variety of support options for students, faculty, and staff. Additional computing support services are provided by school, college, and departmental computing support staff.
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Educational Technologies
ITS offers students access to the latest in educational technology. These resources provide support in the appropriate use of technology for learning and research.
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Related Links
Department/Organizational Unit Support Personnel
Computing @ Syracuse University
Staff/Faculty Office 365 Download Link
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