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Certified Browsers to use applications in MySlice

Syracuse University deploys and uses enterprise-wide applications supported by vendors such as Oracle.  As part of their support structure, these vendors agree to "officially support" specific versions of operating systems and web browsers, dependent upon the version/release of the enterprise software in use.  Oftentimes users of these systems and services see no adverse effects when using other versions of operating systems and browsers.  Highlighted below are the officially supported operating systems and browsers for the versions of the systems currently run at the University.  If you have any difficulty completing functions or services within these systems, refer to this list, or contact our Service Center at 315-443-2677 or help@syr.edu. 

MySlice, HRSA, & Financials

Oracle PeopleSoft officially supported browsers:

Windows operating systems

Windows 8.1 (64-bit)

     IE 11

Windows 8 64-bit

     FF17

     Chrome 24

     IE 10

Windows 7

     FF17

     Chrome 24

     IE 8, 9, 10, 11

Win XP & Vista are no longer officially supported by the vendor.  

Apple operating systems

OSX 10.9

     Safari 7

OSX 10.7  10.8

     Safari 6

OSX 10.6  10.7

     FF 17

     Safari 5

What SU testing has shown

Staff using Apple operating system should be using FF3.5.

Students using Apple operating system should use FF3.5 where possible.

If you use Chrome, make sure you have another browser available. Some users have reported problems using Chrome. Internet Explorer 8 (or higher), Firefox, and Safari are alternative browsers.

For Safari OSX 10.6-10.8, it is recommended that you upgrade to Mavericks (10.9) which is available for free through the app store. 

MyReports

Windows operating systems

IE10 with Compatibility View enabled is the IE version that SU ITS is recommending.

Apple operating systems

FF3.5 is to be used by MAC users only

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Supported web browsers for MySlice and Peoplesoft applications

General Browser Support for Peoplesoft:

Syracuse University's application portal "MySlice" deploys and links to enterprise-wide applications from multiple vendors.  The core applications - Peoplesoft Human Resources (HR), Campus Solutions (CS), and Financials (FIN), as well as MySlice itself are based on Oracle's Peopletools platform.  Other applications accessed through MySlice like Blackboard, Bills on the Web, Housing, Parking, etc. may have different browser support requirements.

Since the major browsers (IE, Firefox, Chrome, Safari, Edge) have adopted a continuous upgrade philosophy, and all auto-update to the latest versions for most clients - testing and certifying individual browser versions is not longer feasible for most applications.

Oracle supports "the current major (Stable) release, and the most prior major release" of Chrome, FF, Safari, and MS Edge/IE.

http://www.oracle.com/technetwork/indexes/products/browser-policy-2859268.html

However, this does not mean that Oracle actually tests and certifies these many different versions.

In general, unless directed otherwise due to a known compatibility issue, it is best to use the latest current stable release of Chrome, Safari, Firefox or IE/Edge*.

* MS Edge does have some known issues but Edge is also being updated frequently by Microsoft. IE support will decrease in coming years as Microsoft reduces support for it.

Officially tested browser versions by platform and application:

The following browsers were officially tested by Oracle during the development of PeopleTools 8.55.12 in 2015:

Note that these are all very old compared to current versions, as they are certified by Oracle during development of the software release, typically  about 2 years before it is deployed in production at Syracuse University.

* Chrome is the only officially supported browser on Android devices, many android devices come with an alternate "android web browser" that can be branded by the vendor. These browsers are specifically not supported. Download Google Chrome from the Google Play Store and replace the default browser.

If you have any difficulty completing functions or services within these systems, refer to this list, or contact our Service Center at 315-443-2677 or help@syr.edu.

Specific applications with known requirements/issues:

(Note: as of June 2017 the below are being reviewed for accuracy and updates will follow)

“Bills on the Web” allows access to Student Bills after students/parents are logged in via MySlice.  The application utilizes OnBase Docpop from the Bursar pages to display the student bills.

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Windows 7 64-bit (32-bit)
     FF 10 ESR
     IE  10, 9, 8, 7

Apple operating systems

OSX 
     Safari 5.1.9+, 6.0.4+

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