Instructions
- If this is the first e-mail account on your Android, open the application drawer and selectSettings > Account & Sync on the bottom touch Add Account
- Tap Exchange ActiveSync (NOTE; some phones may refer to this as "Corporate")
- Tap in the Email Address box and enter your full e-mail address (for example, Netid@syr.edu).
- Tap in the Password box and enter your password.
- Tap Next on the lower right-hand corner of the screen.
- In the Domain/Username enter your full Email Address making sure you remove the "\" eg;netid@syr.edu
- In the Password box leave what is there.
- For corporate sync press the menu button to manual set-up to change server settings. change server to m.outlook.com
- Tap in the Exchange Server box and enter m.outlook.com if your SUMail account has not yet been upgraded to the latest Office 365 interface. If your SUmail account has been upgraded, use outlook.office365.com for the incoming mail server. See SUmail Upgrade for information on how to determine if your SUmail account has been upgraded. (NOTE: if your SUmail account has not yet been upgraded, and using m.outlook.com generates an error, use the "Server Name" value from the "IMAP Setting" section which you can obtain using the instructions in "Get Information using the Web Interface to configure Apple Mail" below).
- Leave "Use Secure Connection" checked
- Make sure "Accept All SSL Certificates" (SSL) is checked also.
- If the keyboard is present press "Done".
- Tap Next
- Choose how and what type of information you want to synchronize in the Account Options page.
- Tap Next
- Enter an account name like "SUmail" or "My E-mails".
- Enter an outgoing message display name.
- Tap "Done"..
Get information using the Web Interface to configure Apple Mail
- Open a browser and log into your SUmail account using the web interface at: https://sumail.syr.edu.
- Select "Options" in the top right of the main mail screen and then "See All Options..."
- If you are not already on the "Account" page, select it.
- Select "Settings for POP, IMAP, and SMTP access..."
A screen like this one will appear. Write down or screen shot the setting values listed under "IMAP setting" and "SMTP setting." You will need these when you configure Apple Mail manually.
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The values for your account may differ. Make note of the values for SMTP and IMAP for your specific account. |
EXAMPLE of possible settings:
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Configuring SUMail to Android Tablets
Images are courtesy of Android 5.0.2 (Lollipop). New android phones with this OS will have similar configuration.
Step 1 - Enter the Settings App
From the home screen, enter the settings menu.
Step 2 - Select AirOrangeX
Ensure that you are selecting AirOrangeX as there will be many available networks.
Step 3 - Select Security Type and Enter Credentials
Leave EAP method aas "PEAP". Under Phase 2 authentication, select "MSCHAPV2".
Step 4 - Enter Credentials and Connect
Under Identity and password, enter your netid credentials. Note: No other field will require attention. Click "Connect".
AoX will now indicating that it is connection. Once an IP address is assigned your device will be "Connected".
The device should now be connect to AirOrangeX.
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Unlike the Xpress connect process, a browser will not open. ITS recommends that all students of android devices make note of our getting connected page at its.syr.edu/gettingconnected. |
Can't Connect?
If your device is not seeing any of the SU wireless networks, or you simply can't connect to AirOrangeHelp, you may be having software or hardware related issues with the device. We recommend contacting the ITS Service Center for further assistance.
If the device will not complete the authentication step, please have the student verify their credentials on our NetID self service page.
Be sure the date and time are correctly configured. It is located in the settings app under the "General Tab". You'll see a "Date and time" section.
Connecting an Android Device to SUMail
Images are courtesy of Android 5.0.2 (Lollipop).
Step 1 - Open the Settings App
Step 2 - Open the Email App Settings
Click on "Applications" and then select "Email". If you have an account already, select "Add account". If you do not have an account, skip to the next step.
Step 3 - Configure Your Account
Enter the syr.edu email and password and click "Done". If you are greeted by the error below, click "Edit Details" and select "Manual Setup".
Select "Microsoft Exchange Activesync".
The android mail app automatically inputs a "\" in the Domain/username. Remove this and enter the full email address. You'll want to have the student enter the netid password.
The server will be outlook.office365.com. Be sure to also leave "Use secure connection (SSL)" checked. Click "Next".
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Some students (usually grad students) can have an AD account. If so, use the same process while using the server exchange.syr.edu. |
Step 4 - Activate the Mail App and Approve Security Administration
You'll be prompted to activate the mail application. Click "OK".
Approve remote security administration. This is a requirement to sync your account.
Step 5 - Select Sync Options
Select the desired account options and sync-able items and hit "Next".
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Exchange account users are required to have a screen lock enabled. Hitting next will prompt the screen unlock settings window. Enabling any of the options will allow the account to be synced to the device. |
Step 6 - Name your Account
The email account can be named anything. Select "Next" when done.
If this is your first email account, you'll be prompted to active the device administrator.
You will automatically be entered into the account. If not, return to the home screen and select the mail application. If multiple accounts are synced, the student should select the one with the name they just created.
Can't Sync the Email Account?
Make sure the device has a connection to a network (wired or wireless).
Revisit the configuration. Ensure that Microsoft Exchange ActiveSync was selected and the server outlook.office365.com was used.
Can they log into SUMail? Have them attempt to do so. If they indicate they log into their mail at exchange.syr.edu (some grad students), use the server exchange.syr.edu. If necessary, have the student verify their credentials on our NetID self-service page.
Configuring SUmail to Android Phones
This is a basic visual representation. Each version of the Android/Kindle operating system will look slightly different.
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. Please click the images to enlarge.
Step 1 - Navigate to your apps
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and open up the Accounts app.
Step 2 - Select Add account
Step 3- Select Email
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Step 4 - Select Account Type
Select "Microsoft Exchange ActiveSync" as the account type.
Step 5 - Enter Your Credentials
Type in your email and password, be sure to uncheck 'Automatically configure account' if prompted.
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Step 6 - Verify Server Settings
If required, you will be brought to this page. Insert your sumail
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email address
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into the domain\username, password remains
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your sumail password and the exchange server should be
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outlook.
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office365.com. Then click next
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.
Can't Sync the Email Account?
If
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your device is not seeing any of the SU wireless networks, or you simply can't connect to AirOrangeHelp, you may be having software or hardware related issues with the device. We recommend contacting the ITS Service Center for further assistance.
If the device will not complete the authentication step, please have the student verify their credentials on our NetID self service page.