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Syracuse University's Information Technology and Services (ITS) provides students, faculty, and staff with technology resources and services that support the University's mission of promoting learning through teaching, research, scholarship, creative accomplishment and service. ITS works in partnership with the technology departments located within SU's schools, colleges and administrative divisions.
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IT Related Support Services
Information Technology and Services (ITS) provides a variety of support options for students, faculty, and staff. Additional computing support services are provided by school, college, and departmental computing support staff.
| Phone Support | Email Support | Walk In Support |
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Need help? Call 315-443-2677! Our IT consultants will review any issues related to your campus account(s), general computer or any questions you may have. Hours of Operation: http://its.syr.edu/supportsvc/ Note: For more efficient service, please have your SUID or NetID available so we may properly identify the account(s) in question. | Whether its an IT related issue or you simply have an inquiry, send an email to help@syr.edu 24/7 and the next available consultant will assist you or connect you with the proper IT personnel or department. Note: Never include sensitive personal information such as your password(s) or social security number. Help requests requiring full time staff verifying this information will require a phone interaction or service center ITS Service Center visit. | Open 7 days a week, the ITS Service Center is located at 1-227 CST behind the Milton Atrium. Here we offer a wide variety of services, including software related support, virus removal, diagnostics and troubleshooting included for all students. Be sure check our supported devices list, which includes the most commonly owned devices and operating systems of our student. Hours of Operation Got that DIY spirit? Rather get hands-on with your repair than give it to somebody else? We've got tools for that. Work space, too. And we'd be happy to let you borrow both through our U-FixIt program. Need a job and passionate about technology? The ITS Service Center employs students passionate about technology. Interested in a position? Keep an eye on the sujobopps website for available positions. |
| Password Management | ||
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Visit our NetID self-service page to activate your NetID or to manage your password. This password is used throughout campus to log into your campus resources including Myslice, SUmail and Blackboard. Students, Staff, and Faculty need to change their SU NetID password at least once a year. Note: Parent/Proxy account passwords are set/reset by the student and are not affected by this procedure. Follow our detailed instructions for setting up parent/proxy account access. |
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