This document outlines viewing the email requests for your Orange Tracker project. Project Managers and Administrators have the ability to view the project email requests.
If you are a Project Manager, please use the left nav bar and click on the Project Settings button near the bottom
Next, find the Email Requests button on the left nav bar and click it
On this screen you'll find the email address used for the project, projectkey@su-jsm.atlassian.net
Next, click on the View Logs link to view the log
Most logs will not have any errors and will show New Requests and New Comments. At times you may see errors
We have found errors due to how forms are sending Reporter information.
Atlassian has a more detailed page about the log and a list of processing errors: https://support.atlassian.com/jira-service-management-cloud/docs/about-email-logs-in-jira-service-management/